Anthropologie — Local services in Philadelphia

I have been here a couple times and the customer service is not so great. For example, staff at other locations will greet you warmly when you walk in, call for backup cashier if needed, and maintain an approachable, yet non-nagging presence. Staff will also check you in at the fitting rooms when you’re ready to try on. At this location, you are likely to walk by at least 4 or 5 employees who appear oblivious to their customers and are more invested in tasks such as folding and organizing. During both visits I wasn’t greeted until I was leaving the store.

Recently, I went in for a pickup and requested to try it on before finalizing the purchase since it was final sale. The manager and cashier were both kind, professional, and helpful; however, when I walked into the fitting room, the person present looked straight at me and ignored me. When I showed myself into a room, she realized I had a shopping bag and it was only THEN that she acknowledged me. When I was done trying on the item, a different fitting room attendant was there, and she was very kind.

I realize that the store was getting ready to close during my visit, so as promised, I made it out of there with my purchase with plenty of time to spare. However, I then realized that my order had already been checked out before I was done in the fitting room, which defeats the purpose of my request.

The Philly team definitely deserves props for cleanliness, and the decor is beautiful here. But having had experience with other locations such as Marlton, NJ, I know the staff here has lots of...

Was denied a price adjustment because my items were already on sale. After reviewing the price adjustment policy online I learned that although this is true, the sales associate did not make any attempt to look into the order, or even scan my receipt to see if there was anything she could do. I work in retail management and although price-adjustment policies like that are set in place for a reason (for example: to preserve profit margins on NFP items), according to the return policy she could’ve returned the items and rebought them with the additional discount being applied on the sale items. However in the moment, her response was that I simply could not do that, so I had no choice but to turn around and reply with an awkward good-bye! Looking back on the situation, coming from a customer point of view, she had a severe lack of empathy.

If you run into her please request for another associate. She was around 5’6/5’7 and had dark brunette hair. Professional advice from an upscale boutique manager to your store: fire her. She is not cut out for customer service at all because of the lack of empathy and bad energy. Retraining on customer experience is much needed if you want to keep her as a valuable asset...

Anthro has great items! I love the jewelry and home items. However, this particular Anthro’s employees need better training on how not to be racist or stereotypical. As a woman of color, every time I’ve shopped in the store, I have been followed by employees and constantly asked if I need any assistance. Yet, the other patrons who are not of color, go unnoticed and never “checked in with.” Its very uncomfortable and makes me feel as though I need to rush My shopping experience. It makes me get in and get what I want and get out. However, this is not how you should feel shopping here or anywhere! Plus part of the fun of shopping at anthro is seeing all of the trinkets and cute accessories, and checking out the beauty products! I go to the nail salon across the street so sometimes I pop in to see if there’s anything I can’t live without. It doesn’t matter if I’m in my $250+ JCREW coat, dressed for work in business attire, or in casual weekend attire, I’m shadowed. It’s super uncomfortable and I hope they change their ways. It’s the only Anthro in the...