Drexel Central — Local services in Philadelphia

I have been attending Drexel for almost three years, and Drexel Central would be the only con of going to Drexel. No matter who you are, at some point of your college career at Drexel, you will have to interact with Drexel Central (their financial aid department) and you will have the worst experience ever!! Either over the phone or at their locations, these representatives of Drexel literally do not provide any significant information, all the do is waste your time. Every year I have been required to submit documentation for verification of my financial aid, and every time a problem is created from the incompetency of this department. I and every other student of Drexel pay ridiculous amounts of money for tuition and other fees and this is how they organize their financial aid department. It is as though they do not train their employees long enough. I love Drexel as an academic institution, it has helped launch my professional career, but CMON FIX THIS PROBLEM PLEASE, I have never heard one compliment about this department and won't...

Tried to get information for a student. Was told that only folks in the "Call Center" will talk to the public. Unfortunately, the "Call Center" folks, while trying to be helpful, didn't know enough to give me an answer. Was told I would get an answer within a couple of days -- sad, but true. A couple of days?!?!?! In today's world of customer service. I was tempted to say, "are you (bleep) kidding me; this isn't the 1980's!?!?!?" But I bit my tongue. And, as I expected, it's now Monday (I asked for the information last Tuesday), and no response. And the "Call Center," is now closed due to the papal...

Gonna start my fifth year in the college, and the Drexel Central staff has continued to be as ignorant as ever. I was on coop and going to Drexel Central was not an option for me. Tried calling them and was over the phone for over an hour and still no one attended the call. I literally kept the phone on my desk and went for some work. Came back to the same "Our agents are still busy assisting other students" WORST EVER...