HPY Philly - Hot Power Yoga & Pilates — Local services in Philadelphia

I had an extremely disappointing experience at HPY Pilates in Philadelphia. I was visiting from out of town and went out of my way to attend a class. Unfortunately, due to bad weather and multiple Uber cancellations, I arrived just 2 minutes late. When I got there, the doors were locked, and there was no one at the front desk. Nowhere on the MindBody app was there any mention of a policy about being locked out for being slightly late.

Not only was I charged for the class I couldn’t attend, but they also added an additional no-show fee — all while I had already spent over $40 on Ubers going back and forth from my hotel, waiting in the pouring rain.

I reached out to explain the situation and urged them to at least update their policy on the MindBody app to prevent this from happening to others. Not only did they fail to respond, but they also blocked me from booking future classes, so I have no way of even checking if they addressed the issue.

I have never experienced such poor customer service and lack of professionalism. This whole situation was beyond frustrating and disappointing. I would strongly caution others before booking here. —— Update: just saw the response back and it shows they clearly didn’t bother to thoroughly read the review. I am writing my response here as I can’t respond to a response from the owner. A few things: 1- I was 2 min late so I COULDNT make or attend the class BECAUSE I WAS LOCKED OUT. I tried calling multiple times but no one answered the phone. 2- I stated in my review that I had booked on Mindbody so it makes sense that I am not in the HPY system. You said please text or email -both of which I did initially. I had reached out for assistance right after the debacle (March 3) and followed up a couple days later (March 7) I haven’t even heard back from before so I’m less inclined to email again….it is also very sad that it takes a public negative review to finally hear back. I literally never leave negative reviews. Email me back and I am happy to revise my review. 3- this brings me back to one of the main reasons I felt “compelled” to write a review- it has been impossible getting a hold of them whether it’s to prevent a class from being missed or to resolve an issue. How is anyone supposed to be “accountable” (as the response states is something they’re committed to) when one party is neither reachable nor reciprocates suggestions?? 4- I am no longer blocked from HPY although after being treated from the owners in such a distasteful way I will...

This is a nice studio. My favorite is Olivia's Pilates class!

It's a small space and classes can fill up, particularly the yoga classes, so you might be pretty squished mat to mat, which I didn't prefer. You definitely want to arrive early to pick your fave spot and get yourself situated. Would recommend bringing a towel because you'll get sweaty, but they also have towels for an optional donation.

They have cubbies in the lobby to store your things, and the door is locked during class, so your belongings are safe. They have a water fountain if you remember to bring a bottle. There's a bathroom...

I’ve never been a fan of the large classes at the gym, nor gyms in general. If you are anything like me then you’ll love HPY. The setting, atmosphere, and instructors are all great. My favorite class is at 7:10am with Amy. She keeps a great pace, speaks clearly, and I love that she encourages everyone to work out to their best ability and skill offering variations of the exercises. I think their pricing is fair, schedule gives everyone a chance to find what works best for them, and most of all it is absolutely worth every minute...