Penn Medicine University City — Local services in Philadelphia

What a day they gave me in the office today! I used to come here for physical therapy for my knee. I was exceptionally pleased years ago. TODAY...NOT SO MUCH. I waited a month to have an appt with Dr Jason WINK! Finally come in today at 10:45am for my 11am appt. Followed all protocols and as I am waiting in the waiting room..I notice literally EVERYONE going back before me. I didnt say anything until AN HOUR HIT because at this point I had to add more money to the parking meter. The lady at the front desk told me I WAS NEXT according to the time chart. There was a nice lady in the waiting room who mentioned she was waiting for Dr WINK as well but her appt was at 11:30am. So at this point I am considered next FOR SURE. 45 minutes later they call me and the nice lady who was waiting for the same Dr, to the back and put us in separate rooms. 10 mins into me waiting I hear someone calling my 1st and last name over and over in the lobby. I come out of the room and in the hallway to ask the lady why is she calling me back when I am ALREADY IN THE ROOM??? She looked confused 😕 and stuttered in disbelief. Before I walk into the room again I noticed the nice lady who was scheduled for 11:30am checking out!! Checking out??? HOW..when my appt was at 11am...at this point it is 2 hours later and noooo Dr. I asked the lady was he in with another patient and she told me YES..WOW.. This portion of the office is in total chaos and completely unorganized. It doesn't even take a genius to know who was scheduled 1st should be SEEN 1st. During all of this time I spent $6 on parking and 2 hours of just sitting there. People have lives!! I took OFF OF WORK FOR THIS APPT. Either STOP OVER SCHEDULING AND HIRE PEOPLE WHO KNOW WHAT THEY ARE DOING. NEVER EVER GOING THERE AGAIN! Taking my business elsewhere. I was only there for a consultation and GLAD that was all..I wouldn't let these folk do surgery on me in a million...

Review (and contest) all billing from PennMedicine. I've been going to regular appointments with them for a year, always with the same insurance, and they improperly charge me (overcharge) every single time. At first, I thought it was the simple pattern of every time I go, they try to have me pay extra at the counter and I explain that this is wrong and they let me go. Then, 3 months later I get a bill through the portal that I have to call (and wait for who knows how long) to contest. It's always the same problem, I tell them every time, I ask if they can fix it or if there is anything I can do to fix it, and they say no. Repeat. But now, a new pattern is emerging. 9+ months after an appointment they try to improperly charge me hundreds of dollars requiring another call, wait, contest, then months of waiting to see if it gets fixed. They also don't return your money to your payment method, they give you "credit" and you have to call back to have it put back in your account. Even more, they don't notify you if things are resolved. Both people in the office and on the billing line tell me that problems like these are common and a fundamental part of their system so check your bill.

If you want to 1. not be able to find a doctor taking patients 2. Get billed wrong in the office, 3. get billed wrong two more times many months later, 4. spend about an hour on the phone every time you go into the office and 5. always have to review in detail and calculate the error on every bill, PennMedicine is the place to go.

Note - it's not just the hospital. This will happen with any PennMed affiliated location or office.

Also note, I've always had the exact same insurance and it's a very very common...

I arrived on the 12th floor in time for my appointment. No one was at the check-in desk to the right so I waited for about 10 minutes for an assistant but no one came. After waiting so long I looked around across the hall to find someone. I had to walk past doctor rooms to find another desk to check in for my procedure. The office gave no directions about that when scheduling and this check-in desk was not easy to locate and there were no suite numbers or other information or directions anywhere. I finally start to check in and the assistant at the front desk tells me they have to check with the doctor since I'm late even though I told her I was waiting across the hall. The assistant looks around for several minutes then comes back and tells me she cannot find the doctor and proceeds to tell me my appointment definitely needs to be rescheduled since they are booked. It is very frustrating to walk into a doctor's office for a scheduled appointment for a serious and already painful and stressful procedure (uterine/cervical biopsy) and rather than being helped at all, instead told that you came in for nothing but to wait on the personnel to tell you that they wasted your time with no accountability for their lack of assistance, care, promptness or even presence. Definitely the opposite of what I look for in a medical provider.

Also they told me less than an hour prior to the appointment that I needed a new referral from my PCP even though it was a follow-up from a previous referral. This office is so incredibly unprofessional, disorganized, and disrespectful to their patients' time, energy,...