Puttshack - Philadelphia — Local services in Philadelphia

Go for the Golf. Indisputably pathetic, abysmal, and embarrassing Bar service

It was genuinely faster to go across the street to a cooler place with better quality, order a drink, finish it, and walk back than wait the 20-30 minutes for a drink from their bar.

After reading other reviews, this is a common theme. I recommend Libertee Grounds a few blocks up for mini golf in philly with better bar service. SPIN is a ping pong place closer but, again, miles better bar service.

My boyfriend and I arrived and checked in for golf at 8:00 for our 8:20 game time. We grabbed one of the many open bar seats since it wasn’t noticeably busy. We were never served and had to leave at 8:25 because we didn’t want to miss our golf time.

One of the two bartenders only prioritized men who came up to the bar after us, even groups than came up 15-20 minutes after we sat down. The other bartender looked miserable, made eye contact with us, but she turned around to text after we smiled at her, as she just finished serving a group next to us.

I’d understand if we were passed over once or twice, it’s a big circular bar, but we were flat out ignored for 25 minutes while multiple groups on both sides of us were prioritized.

We are genuinely patient and understanding people with former nightclub bartending experience. In the middle of the 9 holes of golf, my boyfriend left by himself to try to get drinks again. We assumed they were short staffed and gave them the benefit of the doubt.

Shockingly, The bar was busier than when we entered, yet miraculously, when he was on his own, he received immediate service. when I was with him, he was ignored and passed over for 30 minutes.

He still tipped over 20% because we figured they were understaffed/overwhelmed and wanted to give them grace/understanding, considering it’s a new establishment.

The golf portion was fun. It was cool how high tech it was. The ball is synced to the system and it keeps track of the score for you. The employees attending were miles more personable, hospitable, and kinder than the “service” staff. the only reason i’d give this place 2/5 stars was because of the golf side of the experience.

We attempted to sit at the bar again after golf was over, as it had slowed down even more. Again, we ignored for 10+ minutes while people who arrived after us were taken care of first. Both times we went to the bar together this happened.

I noticed half of the bar being completely ignored for 10+ minutes as well, all groups of women.

After being ignored a second time for 15+ minutes, we decided to go grab a drink at one of the 10,000 cooler bars less than a block away. we never got a second round.

Embarrassingly bad service from the miserable bartenders who were too busy texting in the side station to get a drink for anyone who didn’t have a wang.

The place has potential to be fun. Management needs to have a serious conversation about not alienating 50% of the population or investing a quality bar team who doesn’t ignore the entire female demographic. Even with mediocre bartenders this place would have been enjoyable. Really ruins the experience to be ignored so hard and...

Such a fun innovative idea, and great atmosphere, but feels like it’s a bit shaky in execution. I went with 4 friends on a Sunday. We made reservations online, and did the full individual registration and everything before hand. I did feel like $16 for only 9 holes seemed steep, but I get this is a new trendy thing and prices are high. But def note that to play 18 holes is $32. We arrived early, and the atmosphere is bumping and fun, very inviting. We wanted to grab drinks before we played as drinks are welcome on the course but this is where it started to go a bit awry. We waited for over 20 minutes to be served at the bar. While it was busy, it wasn’t that busy. They were wildly understaffed and it was clear some people serving drinks had no idea what they were doing. We saw bartenders (or at least people serving behind the bar) seemingly looking up drinks as they were making them. When someone finally came toward us, they told us we had to go to the other end because we couldn’t be served here. But it’s just a circular bar with no signage saying such a thing. When we complained that we had been waiting 20 minutes for nothing, a supervisor appeared saying he would help us. But it still took several more minutes to be served. All this left us very late for our start time for our game. Now, on the positive side, they were super flexible about this. We were able to change times and courses pretty easily just by asking the attendant at each course. Which was great since bar service had made us late. However, the courses were extremely crowded and kinda chaotic feeling. I think this loose approach to reservations has to be contributing to this as there is little crowd control if you are allowing people to come in and out without regard to the bookings. Bar service was still super slow when we attempted a second round of drinks, this time standing at the other end of the bar. It took nearly 15 minutes to get three waters, a Truly, and one beer. While we were waiting, my friend and I stood against a high table near the bar. Every table in the vicinity was empty but we were still ushered away from that table because we had not reserved a table, which felt annoying. We had been standing there for about three minutes. But all this said, the concept is really fun. The tech-savvy ball tracking system is genuinely cool, and overall, all that tech seemed to work pretty damn well. The courses were creative, though they were all pretty similar despite being four separate courses. The issues we had were annoying and did rain in the fun a bit, but they also seem like the kind of thing that is easily fixed. They just seemed super understaffed at the bar and courses, and all the gears, so to say, just need some grease. I would be down to give it another try because it was still a fun afternoon with a...

This was quite honestly one of the worst experiences i've ever had, from walking in the front door the best part about being here was leaving. Walking in we go to check in for our reservation and was greeted by a woman who shown no interest to help guests or wanting to be at work, when checking in she pointed us over to the kiosk and that was the extent of the conversation. My girlfriend and I having this be our first time there had no idea what we were doing but we followed the steps on the kiosk and "checked in" but did not clearly show us where to go or what to do next, so we went back to the front where a different woman helped us and got to where we were going. After arriving at the "Sapphire Course" we talked to a man to check us in where he claims someone was already taken under our reservation and handed the balls and putters to him and he now has to take us back to the kiosk to comp our game. The actual playing experience was new, fun and exciting but the holes are very simple and relied more on luck then actual skill based on the points system. After the first game we then went to eat total time spent sitting was around 1hr and 45m i would easily say that 3/4 of this time was sitting with nothing in front of us including drinks, didn't get greeted for the first 15 minutes or so, didn't get drinks for another 10 when it was just a soda, food came out and portions were small but fairly priced and during this time when the food came out we sat with empty drinks the entire time saw the server probably around 3 times during the whole experience. Now back to the front check in desk because of our reservation being taken letting them know that we still had 1 more game to play where they got a manager and comp our last game, where nobody was standing and waiting AGAIN for another 5 or so minutes before someone came and finally we got to play again the playing experience was fun and exciting but as soon as we were done we left for the door normally would expect a have a good night or come back again etc but as we left just silence honestly didn't expect anything else. Most of the team seemed miserable and did not want to be there from the looks of it and just had no care or sense of urgency with any issues or even just running the business. We will ABSOLUTELY NOT be returning as once again this was the WORST EXPERIENCE i've ever had especially on our 3 year anniversary. Highly suggest staying far away from here and don't...