Rocco's Collision Center — Local services in Philadelphia

I brought in my Toyota Camry 2018 that was T-boned by a crazy driver. My driver side fender was crushed, the driver-side front bumper scraped up and the driver-side door dented. Still drivable.

My insurance referred me there because I was dazed when I was hit and didn't get the other driver's info. Hit and run me pretty much.

When I arrived at Rocco's Collision on 806 Reed St. there was no parking near the shop, so I parked 2 blocks away. It was cold outside, I think that morning was 36f degrees out.

The dude at Rocco's, I don't remember his name but the guy was pretty cool, I told him my insurance sent me there and just by giving my name, he had all my info.

No headaches, I like that. He had to look at the car and we were heading out, I was like you going to need a jacket, it's cold outside. He was like nah I'm good lol. He checked the car out, I signed some paperwork and the estimate done date was like 1 week.

Now it is that weekish, I picked up my car today. I was a little agitated because of a new rep there not being to pull up my info.

Another rep nearby overheard and got my paperwork out, the mechanic pulled up my car.

I looked around and under my car, all eyes view looks like I bought it the first day. I couldn't see any damages. Pleased visually, I drove home... feels good, I didn't hear anything weird or feel weird. All is well, I'm happy with the service.

I had been to other car repair shops under a different insurance company before, I admit this current one is the most painless...

It's crazy to me that Rocco's has the positive ratings that is does. The originally quoted 2 weeks for body work - they kept the car for two months. No exaggeration. 8 weeks they had my car.

They would never follow up if they missed their own deadline to say it would be delayed or why, and had had to be hounded for answers and constantly followed up with to get them to do the job.

It was always "we can't find the part," once they got that part, they would discover another week or two later they need another part that they "couldn't find" - I don't think they were trying very hard.

They also charged $10k - the bluebook value of my vehicle. I will gladly drive an hour outside of the city and inconvenience myself to never, ever, do business with them again.

On top of all of this bullshit, there was trash in our car, they forgot to put the removable trunk privacy cover back in the trunk for our hatchback, we had to follow up and go back and get it. When they put our license plate back on, did not put the frame back on and used 2/4 screws we had on there. This takes about 90 seconds - lazy AF.

The only reason I gave 2 stars instead of 1 is because the work looks good. They can do the work, but they need to learn how to manage a business, staff, and...

I was told my insurance was going to cover my deductible and damage for the car. Due to the accident wasn’t my fault. 1 day away before picking my car now Im being told I have to pay $500 for the deductible and I wasn’t told that the time I dropped the car off to them and I asked many many times before I left that I wouldn’t have to pay anything out of pocket! And I left with the confidence of know I was in good hands cause I wasn’t at fault and I didn’t have to pay. Now again, I’m 1 day away from picking up my car and I’m being told I have to pay. This is not professional. I have a kid and during this COVID 19 it’s been hard obtaining any money and then I asked to see if I can do a payment plan and he laughed and said “We don’t do payment plans”. I was told from another lady that that could be done. Their lying to you she said!! Now I have to wait to work and get money to get my car and who knows how long that will take since work has been slow, and I’m a Nurse trying to make a difference being in the front line of this whole EPIDEMIC and I don’t have my car to go to work!!!! I need to share this cause honestly I don’t want this to happen again to anyone how aggressive the manager can speak to anyone. This place...