Tulip Special Care — Local services in Philadelphia

My mother, who is deaf and had a trach at the time, was a patient here for 3-4 months until medicare ran out. Unfortunately it was during the height of the pandemic, so no visitors were allowed. It was the most frustrating experience. They had no accomodations in place to work with a deaf patient and nobody there that could communicate with her. I had to provide the resources (ipad and floor stand for the ipad) so I could communicate with her and interpret for her through the ipad so that the nurses and therapists could communicate with her. I had to sit by my phone 24/7 in case she needed me. My mother had limited hand/arm function due to being in a coma previously and just started regaining fuction, so I had to constantly call the nurses station to make sure the ipad was charged and positioned so she could use it. Many times breakfast/lunch/dinner would just be put in front of her and nobody would come back to help her eat. I had to call and beg for someone to help her. They lost her glasses too, so she could barely see for weeks until they finally had an eye doctor come to see her and order a replacement. She was bed ridden as well, so sometimes she would wait for hours to be changed and call me upset that nobody was reponding to her. Imagine sitting in your own waste for hours and not having a voice to yell or ask for help? Hitting the nurse call button meant nothing. Medication would be adminsitered without the nurse telling her what it was. Absolutely no effort was made to communicate with her unless I was on the ipad facetiming with her and forcing it. Word of advice - don't accept a patient that you can't handle. Either learn how to work with deaf patients or dont take them. My heart broke for her while she was there and I couldn't wait for her to get out of there. Communication is half the battle and she was alienated and only came out as good as she did because I worked hard to keep the lines of communication open and reassured her I was there (virtually) supporting her every step of the way. Access to ones native language is important to anyone's recovery,...

I want this to go on record. When I was informed that my sister was being transferred to Tulip in Philadelphia, I was a bit skeptical. I did my homework and checked all the reviews. I found that some on them were not very good. They certainly did not paint a good picture. So I expressed my concerns. I can tell you that from the very beginning, we were treated with the most respect. It is true that no place is perfect. But Tulip is under new management and from what we can see, they work really hard trying to be perfect. The management is excellent, they responded to all our concerns. The doctors are informative. Since we couldn’t be there in person because of Covid, they had a meeting of the minds, and all the doctors got together and once a week would call me to give me a total update. The main nurses are so nice. Now the nurses aides(students), need some more brushing up on their bedside manners. But if we ever had any issues, all we had to do is say something to management and “poof” it was handled. Now let’s talk about after discharge: we had some issues with the equipment during our adjustment to home care.,All we needed to do was to call in, and they were happy to help. EVEN on their day off. The staff seemed to really care about us as a person, not just another patient that comes and goes. So I can personally testify that Tulip Special Care in Philadelphia is and deserves a 5-star rating. Thank you Tulip for taking care of my family. You make a difference. Denise...

Nursing staff told me my husband's wound was healing nicely, and that they were doing range of motion exercises every day on all 4 limbs and that he had no muscle contractures. THEY LIED - BIG TIME! On July 17th he was admitted to Roxborough Hospital with a Stage 4 wound that was so infected he required surgery. Surgeon found the bone was cracked and leaking bone marrow so my husband needed 2 blood transfusions. The infection is so bad his bone is infected and he is being treated by Infectious Disease now. Plus his left hand and BOTH of his leg have muscle contractures so bad you can't straighten any of them out! Administrator/Owner Ed Burleigh is clueless about what goes on in his building and never answers emails. You can't get Nurses to return calls - you can't reach Doctors for weeks on end. HORRIBLE - HORRIBLE...