Fiorino — Restaurant in Philadelphia

If I could give 0 I would! I would never step foot into this place again! I’ve never experienced customer service to the point I felt as if I wanted to cry. Long story short I’ve been craving pasta, I didn’t feel like driving too far. This place came up and it had really good reviews, so why not give it a chance. When I first walked in an elderly gentleman asked me was I by myself that’s it and all fine. He didn’t seem to personable at all smh 1st red flag. As I was sitting there I watch a party of 6 walk in (all white) and a party of 3 (again all white and elderly). I notice his mannerisms with these two tables were completely different, he explained to them the special of the day, which I never received. Maybe if I would have gotten that same presentation maybe I would have ordered lamb. It wasn’t on the menu. When I sat down all I got was a menu and bread. When it came time to order I showed him a picture and he said yes we can do that, the pasta I received had tomato sauce and not creamy sauce on it as in the picture. I asked another server who happened to be a young white girl who was customer service friendly is it possible I can get the creamy sauce she said one second let me ask, I even said if it’s a issue don’t worry about it. Do you know the chef, an Italian older guy came out the kitchen and started yelling at me about the order telling me how it’s not on the menu and it’s extra for sauce and something about free I completely blocked everything out at that point and asked for a box because clearly I am not wanted in this establishment. Long story short I had to pull the work card which I never ever do and show them this page and let them know I blog for food and now they want to talk to me with sense. Refused to give me the check, took complete ownership of the meal being messed up. After offering me free food I still wanted the check because I have money I can pay my money look just like the other customers in here that I don’t identify with. @fiorino_philly the food you all gave me for free I found a homeless woman who is enjoying it even more! It’s very upsetting that my experience couldn’t compare to the other...

I was very excited to try this restaurant I live in the neighborhood and hoped to frequent regularly. However, clearly my kind is not welcome at this establishment. I arrived without a reservation because when I called a voice message played. The older gentleman who was very unfriendly but gave me a table for two anyway. I was the only person of my kind dinning inside and outside. My second party took about 20 mins to arrive. During that time I sat feeling uncomfortable because the elderly gentleman sat me down and never explained I had to wait for my second party. I asked for the specials and I was told I had to wait. My second party arrived and still nothing. The older gentleman made us feel invisible. Never approached us but was clearing tables recorking open bottles of wine. Everything except acknowledged our presence. After about an additional 15 mins of being ignored. My other party left 10 dollars on the table for the bruschetta and we walked out the door. The older gentleman finally acknowledged us and came out to see what was going on and take the 10 dollars back. I'm now seeing all the reviews to confirm this place is racist. To the owner who keeps getting defensive to the people like myself. To the owner... I did step foot in YOUR establishment and please find a better response. My motive is to have every person of African American descent who ever thought of dinning here change their mind. Lastly since you condone this racist behavior, I will be contacting everyone,and posting on all social media platforms. Please I may even contact FOX 29 to help you reconsider...

Absolutely couldn’t wait to eat here with my daughter and enjoy the vibe until I had an unfortunate experience. When we got in we didn’t even get an hello and as we sat down we didn’t get any service for about first 15 minutes. I politely asked if we could get just get some water and bread. When I asked the server they seemed disturbed and gave us the bread and water another 15 minutes later. So we sat at a table for 30 minutes with no service.. great… we order our food and I order what catches my eyes and tastebuds the most and that was the spaghetti scoglio and my daughter orders the egg-plant rollantini. We got our food and my daughter plate doesn’t have cheese nor tomato sauce. I’m pretty sure that’s one of the main ingredients in this entree.. when acknowledge this to our server. I guess they informed the chef and he came out and literally turned red and yelled at my daughter in front of me. He was trying to explain to us that we had to pay extra for cheese and sauce and they made absolutely no sense at all. I stand 6ft 3in and I didn’t yell back bc I don’t want to cause a scene. I’m just paid the bill and left. And I’m not gonna lie it’s bothering to this day still that I let that chef come out there and yell at my daughter the way he did with so much aggression. I hope no other fathers have to go thru this when eating here. Don’t wish nothing bad on this business just be a little more nice and have...