Banner Health — Local services in Phoenix

I must admit my sentiments are far from positive following my recent experience at your facility. I am writing to express my deep disappointment and frustration with the level of care my family received during our time at Banner University.

On Saturday, March 30, 2024 , my daughter was admitted to your hospital after being involved in a traumatic car accident caused by a drunk driver. Understandably, this was an incredibly distressing time for our family, and we looked to Banner University for support and guidance during this challenging period.

However, from the moment I arrived at your hospital, I was met with a series of disappointments and frustrations that compounded an already difficult situation. Despite my daughter being admitted and undergoing tests, I was left in a small, windowless room with no updates on her condition. Despite assurances that I would be kept informed, hours passed without any communication from the medical staff.

The lack of transparency and communication reached a peak when I received a call from an unknown number, only to find out it was the surgeon informing me that my daughter's surgery had been completed. This call came several hours after the surgery had concluded, leaving me feeling disregarded and neglected as a concerned family member.

Furthermore, the overall bedside manner of the nurses and staff left much to be desired. There was a palpable absence of compassion and care for the families who were enduring the emotional turmoil of having loved ones in critical condition. This lack of empathy only served to exacerbate the already distressing situation.

Additionally, the condition of the hospital itself was subpar. The cafeteria was unsanitary, with reports of roaches crawling on the ground, and the overall cleanliness of the facility was questionable. This further added to the sense of disappointment and disillusionment with Banner University.

In contrast, my previous experience at St. Joseph's Hospital, located less than a mile away, was vastly different. The staff at St. Joseph's demonstrated exemplary care and compassion, highlighting the stark contrast in quality of service within such a short distance.

I implore you to take my feedback seriously and address the shortcomings within your facility. Families in vulnerable situations rely on hospitals like Banner University for support and care, and it is imperative that you uphold the highest standards of professionalism, empathy, and cleanliness.

In conclusion, I cannot in good conscience recommend Banner University to anyone seeking medical care for their loved ones. My family's experience has been nothing short of disappointing, and I sincerely hope that you take steps to improve the quality of care provided at your...

My mother’s recent experience at Good Samaritan revealed significant lapses in patient care and communication. Initially, we failed to mention the need for a breathing treatment to the doctor, which was an oversight on our part considering there were so many issues with her it was easy to overlook. However, the situation deteriorated due to the staff’s response when her condition worsened.

Struggling with severe breathing issues, my mother’s oxygen levels were alarmingly low, fluctuating between 90 and sometimes dipping into the 80s. When she reached out to a nurse for help, emphasizing her inability to breathe, the response was startlingly indifferent. The nurse, focusing solely on his task of taking blood, disregarded her distress, insisting her oxygen levels were fine based on the readings.

The situation escalated when I had to request a breathing treatment for her. The nurse’s reaction was to merely input the request into his computer, leaving it for the doctor to notice, which led to an unwarranted delay in my mother receiving essential care. This lack of immediate response to a critical health concern was deeply concerning.

The interaction with the nurse was not only unhelpful but also marked by a distinct lack of empathy and professionalism. A notable moment was when he discussed bathroom arrangements with my mother post-diuretic treatment. She was still considering her options when the nurse, seemingly in a hurry, assured her that he would return later for her decision. However, he never came back to follow up. This neglect became particularly distressing later when my mother urgently needed to use the bathroom and was in considerable pain. Instead of showing understanding or remorse for his earlier negligence, the nurse chastised her for not making a decision sooner, despite her having been interrupted and not given ample opportunity to respond.

Overall, my mother’s care at Good Samaritan was marred by a lack of urgency, empathy, and proper communication from the nursing staff. This experience highlights the critical need for healthcare providers to listen to and address patient concerns promptly and...

Overall terrible experience. We started in ICU for my dad, he was admitted and had immediate surgery. Because he was battling cancer and had lost a significant amount of weight, it was very tough experience. The “death crew” (palliative care)came while he was at his worst, right after surgery when he was on a ventilator, pushing hospice hard. This is not the all loving and caring treatment everyone thinks it is. It is a fear driven way of getting our elders to give up hope and commit suicide. My dad would show signs of hope, like for example saying “we got great news this morning and my stent is holding” and he was quickly interrupted by a nurse saying “for now! The reality is that it will migrate and your lung will fill up with fluid again” and all this fear mongering. To the point where my sister ran out of the room crying. After ICU we were moved to the 12th floor and we had the occasional caring nurse but most neglected my dad and treated him like he was an inconvenience when he asked for help going to the bathroom or sitting up. He has to go through rehabilitation for his mobility and is a fighter, it was just tough to see and hear about him being so mistreated. They know who they hire and these nurses don’t even pretend to be nice or care. This was a very painful thing to see my poor...