Goodwill - Retail Store and Donation Center — Local services in Phoenix

Disgusted. Goodwill….. used to be about selling clothes that would have ended up to the general public at discounted price.

Two of the items I brought up were missing tags… they don’t even provide fitting rooms anymore despite having 6!!!!!!! So I tried on pants over my short. One of the tags fell off. So I brought it up. I had two of the same pants. One priced at 5.99. I was told the items couldn’t be sold anymore because they had to be reprocessed. You’re selling USED clothes. I said okay…. Well can they be put on hold and I could come back tomorrow I was told no. I asked her if there was anything we could do. She went and reprocessed them…… I had a feeling when she came back they were going to mark up the prices by double…. What do you know all of the pants were now 9.99 instead of 5.99 even though I had the price tag that fell off and the identical pair just in a different color. Never shopping here again!!!!! Big corporation!!! All they care...

Second time at this location. Went to help my mom pick out some casual stuff for a vacation because she hates shopping and gets flustered easy when looking for clothes. She had tried on her own and had trouble sizing herself so she had things to return, and the manager was super rude about doing it because the tags weren’t attached since we wash before trying. If that’s against policy then that’s fine, we didn’t put up any sort of fight, but he was nasty about it for no reason. The bad experience defeated her before she even got a chance to look through the racks. I’d expect this at a Scottsdale location but next to the thrifty ice? 2 for 2 unnecessarily rude experiences at...

Had a return came in around oh I'd say 8:30, store was pretty desolate. There was a male employee closing up registers and was only only person at register. I walked up to him handed him my return with receipt. Policy is no returns after 7 days he says. I told him it's only 8 days. I understand policy however I also understand it's at their discretion. I told him I had never had a problem returning and it was the same amount of time and they still excepted return. He still said he wouldn't. What kind of terrible BS is that goodwill ? Really????consider this reviews lucky I don't even feel I should have given even one...