HonorHealth John C. Lincoln Medical Center — Local services in Phoenix

I have given this place 2 stars because the night nurses and supervisor saved the morning nurses and morning “house” supervisor. Otherwise, this place would have gotten a 1 star. The house supervisor named Michelle was absolutely rude to me and my baby’s father when I had him bring the baby to me. I hadn’t seen my baby in 3 days due to the issues I had going on with the infection under my skin. I was unable to properly take care of my baby so me seeing her while I was in the hospital meant so much to me… until Michelle decided she had a problem with it.

At first, the night nurse told me I couldn’t see the baby in the room I was in due to the flu season. Okay, fine, but I had asked if I could go to the lobby instead just to breastfeed my baby and see her because I was not about to have engorged breasts due to not being able to feed my baby for 3 days. Plus, I just wanted to see my baby. I have had engorged breasts and stuck ducts twice already and that is not fun at all.

I was already down in the chapel with my baby’s father and my baby until I needed to go use the restroom in the lobby. While my baby and baby’s father were waiting for me to finish using the restroom in the lobby, Michelle, the house supervisor had so much to say even though it looked like Michelle was getting ready to go home anyway and was starting problems.

The problem started when Michelle was looking at my baby in all the wrong ways possible and my baby’s father saw the dirty looks she was giving the baby. Of course that made him furious because at this point the baby doesn’t deserve that negative energy from especially a HOUSE SUPERVISOR. She came at my baby’s father very rude and asked, “what’s your business here?” She didn’t ask who he was seeing just what his business was… She approached my baby’s father in a rude manner. My baby’s father was very polite to her and told her that both the nurse and security guard said it was fine for the baby to be in the lobby/chapel to see the mother (me.)

Michelle could care less and was getting security involved. Once my baby’s father saw that Michelle still didn’t care about what I had to say about the nurses letting me down in the lobby/chapel to see the baby, that’s when he really started going off on her. Security there was saying that if he was to come back that they would arrest him. Now what would you want to arrest him for? For speaking up and standing up for his family? He didn’t put his hands on anyone. These security guards are way too high on their horse and need to fact check their own laws for felonies. Just because my baby’s father was giving the same energy to Michelle that she was giving to us at first now my baby’s father was the problem???? Maybe y’all should put Michelle in check. Seriously ask her if she has an issue with brown or black people because that’s how she was coming off to me. If we feel like we are being discriminated against regardless of what nurses and security said then we should have sued everyone in that building to be quite honest for discriminatory treatment.

Honestly, I hope you guys don’t get the wrong person. I am a person to not be messed with any way, but there’s worse people than me out there. Watch how you approach people especially since you don’t know what’s going on with their life. Michelle, you were so unprofessional and so rude. You had 4 security guards to back you up and for what? To threaten my baby’s father with a felony and an arrest? Because he spoke his mind and told the truth and saw it the way it was? I hope you and the security guards that backed you up have the year that you deserve because we didn’t deserve any of that...

I am really appalled that I even came here considering the fact my fiancé needed to be checked in because I’ve been worried sick and taking care of him for the past 6 hours and then deciding it’s time to take him to HonorHealth John C. Lincoln and because this had over 900 google map reviews I decided to take him because I assumed there was professional and empathic people working here. I walked in with my fiancé worried because I drove around the building at least 3 times looking for the entrance. When we walk in I am kind of confused because it doesn’t look like a typical emergency room so to my right I ask the guard if it is and he says yes. I then walk up to the counter because my fiancé can barely stand and speak telling her at the counter that he’s been throwing up for 6 hours he’s weak, can barely speak along with sweating profusely and can’t keep down water or even Gatorade (electrolytes) and it’s like her and the other woman were completely not compassionate at all to our situation and I was beyond irritated because if it was their kid, spouse, family member and they had spent all night taking care of them and they still weren’t better after 6 hours I am sure they would be upset to receive they treatment they served us. I had to ask at LEAST TWICE because my finance could not walk very well and his ankles were shaking that he needed a wheelchair. As the other lady calls his name I follow them to the door and she follows behind and as I am going she’s got a grin on her face like this situation is funny and treating my fiancé like he’s a drug addict. After that we go into their other lobby that looks similar to a mental hospital for outpatient care such as suicidal and drug patients so I was concerned not feeling like this was even the right part of the hospital even though I asked the security guard up front and he told me yes. My fiancé said he kept trying to tell the girl what was going on and how it started and she did was a simple EKG and that was it. And it seemed like they didn’t care and did not want to be there. After he came out she gave him a pee bottle even though he explained he can’t keep down water or anything else and is continually throwing up they did not care or at least offer a solution to help take something so he could pee. He was in such pain he ended up laying down in the sofa groaning in pain and as she walks by I ask her again is there anything you guys can do to at least help him with this because he’s this sick alarming and can’t keep anything down. She responded with no and at that point I am not going to let my fiancé continue being treated like this when it’s very apparent that working in a hospital you would you have the skills of being customer service friendly, caring, taking care of others, or even having any compassion or empathy. So I told my fiancé we are just leaving because the way both of those ladies acted was completely ridiculous and I did not stand for it. So I yelled at the lady we are leaving and did not say anything else and the only good thing I can say is the two other security officers sitting down were nice and friendly I looked at them and said “Excuse me gentleman but we will going somewhere else” and then we left. I really hope this hospital looks into these two employees and either replaces them with people have good hearts and compassion or at least retrain them. There may be times I hate my job or don’t like it but I still treat people like they are a human being and I am respectful not standoffish and rude as can be. I will never...

I was scheduled to have a procedure done at HonorHealth John C. Lincoln Medical Center. A nurse called me the day before the procedure to get information. I encountered two, significant, problems with this place. The first problem was that the nurse asked if I had advanced directives. I told her that I did, and that I have a Do Not Resuscitate status as part of those advanced directives. She told me that HonorHealth’s policy is to resuscitate patients. Essentially, she was telling me that their policy was to ignore my advance directives. I argued that I know my rights and that my advance directive must be followed. I told her that I was very concerned about fact that they were not going to respect my wishes, should something go wrong during the procedure. She said she would check on this and call me back. She called me back and said that she did some research and found that I was correct. In other words, they must honor my advance directives. I found it appalling that a nurse would have to be told, and then research, that kind of thing. A nurse should know that a patient’s advance directives should be followed. The reason why I know this is because I was a nurse for 25 years. After that issue was cleared up, we moved forward with the nurse collecting information; and then giving me information. She told me that I had to have someone take me home after the procedure. I told her that I had scheduled a taxi pick up, because I have no one to pick me up. Once again, HonorHealth’s policy was shoved in my face. She insisted that I could not take a taxi home because their policy is that the patient has to have someone escort them home. I explained to the nurse that I have no family, they are all deceased, and I don’t know anyone else well enough to ask them to pick me up. She did not miss a beat in repeating the “policy”, totally ignoring the fact that I told her that any close family, or friends, were deceased. I was, again, appalled that a nurse would be so insensitive. She told me that I would have to talk to the director of the department where I was scheduled to have the procedure done. I decided to try to enlist the help of the patient relations person. I spoke with a woman in that department, and explained the situation. She repeated the policy. I told her that I was already acquainted with the policy but that I could not just go out on the street and find someone to accompany me home, to accommodate their policy. She said that she would call the department where the procedure was to be done and call me back. She never did call me back. I had to call my doctor’s office and cancel the procedure. HonorHealth will tell you that their “policy” is in place to protect the patient. That might be part of the issue. I believe that they are more concerned with protecting themselves from a lawsuit, in the event that the patient leaves the facility and has an accident, or other adverse event, while determined to still be under the effects of anesthesia. With this in mind, I had even offer to sign a “Against Medical Advice” form to release them from any liability. Neither the nurse, nor patient relations person, seemed have a clue about such a document. HonorHealth needs to have policies that HONOR PATIENTS and their needs. They should not be so rigid that they cannot find a way accommodate a patient with special, or unusual,...