Ulta Beauty — Local services in Phoenix

Alright, so there I was, a middle-aged bald guy in a jacket, sweating like I’d just sprinted a marathon through the Sahara, completely out of my depth in what I can only describe as the glittering vortex of chaos that is Ulta Beauty. I wasn’t just a fish out of water—I was a dehydrated guppy in a sea of curling irons, lip plumpers, and some kind of mystical face potions that might as well have been bottled wizardry. Around me, the aisles were teeming with coupon-clutching Karens, each moving with the desperate precision of a Black Friday SWAT team. It was like watching nature’s most finely tuned predators in their natural habitat.

Meanwhile, I was lost—so lost that even Google Maps would’ve thrown in the towel. My vocabulary boiled down to phrases like, “That paint thing for faces” and “The swirly wand thingy for hair.” I was a man standing on the shores of the unknown, peering into the glitter-strewn abyss, completely convinced this might be where I perish.

But then—cue the angelic choir—the Ulta employees stepped in. They were like Gandalf showing up at Helm’s Deep, or Obi-Wan in my personal beauty-product Star Wars. These folks didn’t just assist me; they embarked on a mission of mercy, translating my bewildered ramblings into actual solutions. I half-expected them to whip out a Rosetta Stone for makeup. They weren’t just retail employees—they were beauty-product anthropologists, unraveling the mysteries of my fiancé’s preferences one confused grunt at a time.

Now, let me tell you: this wasn’t just customer service. This was a rescue mission, complete with metaphorical flare guns and one of those big nets they use to pull stranded sailors out of the water. They guided me to the perfect gifts like sherpas leading a weary traveler to the summit of Mount Mascara.

By the time I left, I wasn’t just a man with a bag of beauty products—I was a man reborn, a phoenix rising from the ashes of my own ignorance, clutching treasures that would make my fiancé think I’m a mind-reading genius. Ulta didn’t just save me from drowning in a sea of serums and settings sprays—they turned me into a holiday hero.

So, here’s my advice to all the other bald, sweaty dudes out there who find themselves lost in the glittering wilderness of Ulta: take a deep breath, embrace the absurdity, and let these pros guide you. They’re not just beauty experts—they’re saviors of the clueless, and for that, I will forever...

I had a deeply disappointing experience at this location that I feel compelled to share. From the moment I entered, I noticed one of the employees watching me closely in every single aisle. At first, it seemed like she was there to help, but I didn’t need assistance; I had already received help at another location and was planning to make a purchase. Just to reassure myself, I wandered into a few random aisles, but unfortunately, what started as paranoia quickly turned into confirmation of my discomfort.

After another customer asked for assistance, the employee made a point to call the manager over for unnecessary "help" that I never requested, all while continuing to follow me around the store. It felt invasive and unwarranted. With the general manager present, I decided to ask about employment opportunities, thinking it might lighten the mood. However, as a self-made entrepreneur , I don’t need a job; I simply wanted to express my disappointment in how I was treated but unfortunately asking about employment I saw how her face shifted from being friendly to coldness.

Instead of feeling welcomed, I felt like a thief being scrutinized. As a salon owner in the Valley and Colorado Springs, I came in looking for makeup for a lunar new year event, but I ended up feeling embarrassed and uncomfortable. Ultimately, I chose not to purchase anything and instead went to Sephora, where I had a much more pleasant experience.

I hope this feedback encourages management to reflect on their customer service practices and ensure that all clients are treated with respect and dignity. Discrimination is wrong, period, and it should have no place in any...

Terrible organization and some of the rudest customer service I've experienced. We were buying some press nails and other items. The shelf said the nails were on sale for $6.99.

We got in line and waited, when it was our turn the cashier didn't even wait for us to walk up, or say hi. She demanded "phone number."

After she began scanning our items, she was angry and extremely passive aggressive because they wouldn't scan so she had to type in the number. The nails then came up at $15.99 so I mentioned the price it said on the shelf was different. and she said "did you read the dates?" There was at least half a dozen of the tags on the shelves stating the varieties of nails were $6.99, we did not get out a magnifying glass to read the barcode. We simply stated that we did not, and she rudely said "yep, it's probably expired. " Due to the significant quantity we were purchasing and the price difference I stated "okay then I guess we will pass " she did not acknowledge us AT ALL after this but she still had everything else scanned in so we stood there for a second and then she just barked at us "you can leave."

We will not be coming back to this location ever again, and will consider shopping elsewhere before returning to any Ulta after...