Liylah — Local services in Pikesville

If I could give negative stars I would. The owner is the rudest person I have ever interacted with. She was so sweet and accommodating at our first appointment but it was all downhill from there. She assured us that she could make what we asked for although some of the fabric might be a little different because it’s a hard color to match. We ordered 3 dresses. The first she made and was a completely different dress. The cut was the same but the fabric and pattern was completely different. Three weeks after our first appointment she still didn’t have the fabric for the second dress which means she had to cancel the fitting. She didn’t call to cancel the fitting until the morning of and then blamed us for not telling each other it was canceled 2 hours later. She also hung up on myself and my sister when she didn’t like the way the conversation was going and then refused to call back. I have never experienced such horrible customer service and I truly don’t understand how she is still in business. I cannot steer you away from this shop fast enough. Save yourself and go literally anywhere else for your gowns. To their credit, her assistants are wonderful, sweet women and I cannot understand how they put up with such a horrible owner. Someone please offer them a job so they can work with better people, they deserve it after putting up with her. *Update-my mother looked beautiful because she is beautiful. She ordered a dress from another company after seeing what was made because it wasn’t what she asked for but didn’t have enough time to tailor it before the wedding which is why she wore the dress...

From the first appointment, the team at LIYLAH made me feel like a princess. I will forever be grateful that I got to create my dream wedding dress, custom-made and designed by the very talented owner, Shirah. She did everything and I was asked for my opinion and approval every step of the way. Their bridal fitting room is so classy and I felt like I was a princess in a Disney movie when I stood on that platform and my measurements were taken so that it would be a perfect and flattering fit. I got to try different wedding gown styles on to see which styles I liked more than others. I was surprised that the owner was able to give me so much attention. She even did fittings with me over FaceTime when I had to travel out of state for some time! True magic! Amazing service, kind people, and even good laughs. I couldn’t have asked for a better experience for my once in a lifetime bridal gown, along with the stress-free, relaxing “me time” during all the stress of wedding planning. Simply walking into the store relieved my stress with the calming music and candle. Thank you to Shirah and the whole team...

We have had such a good experience with Liylah! They create a warm atmosphere where the stress melts away. My daughter felt so happy every time she went. It changed the whole process of planning a wedding for us, from challenging to enjoyable. The dress fittings were an anchor for my daughter. She looked forward to them and was so uplifted each time. I highly recommend Liylah to anyone looking for a positive experience. Shira, Leah and Nechama were a pleasure to work with and they pay attention to every detail, from shoes to accessories to things I would not have thought of myself and I'm so grateful to them. Thank...