Dillard's — Local services in Pine Castle

I had a terrible experience with Dillards.

I am not an American citizen so I came here on a visit and of course shopping. I am not familiar with the way their fitting room works but I have noticed that they had no staff to check the people before going in the fitting room, and inside the fitting rooms many people were living the items they were not intended to purchase. I assumed that’s probably the way people do it so I left the items that did not fit me in the fitting room thinking probably one of the staff member would pick it up.

Next thing I know was that I was harassed by the security and a staff member that accused me of stealing the clothing I haven’t brought back from the fitting room.

I tried to explain i left the items in the fitting room but they insisted on checking my purse, my bag and telling me that they already checked the fitting room i have used and the items were not there anymore.

I of course let them check my bag and then I asked them to come with me to check the fitting room and all the items i tried and decided not to purchase were still there which made me think they never actually checked the room.

Very disappointed and I normally don’t leave bad reviews but I just want to express my dissatisfaction regarding this store.

I do understand they’re under staff and they don’t have enough people to check the items going in and out of the fitting room but the way they approach me, accusing me of stealing without having any actual proof and just based on assumptions, it made me not go back...

My recent experience at Dillard's left me thoroughly impressed, particularly with the outstanding customer service I received in the men's department. From the moment I walked in, I was greeted with genuine warmth and attentiveness, setting the tone for a remarkable shopping experience.

The staff in the men's department went above and beyond to assist me, displaying an impressive knowledge of the products and a willingness to cater to my needs. Whether it was helping me find the perfect suit for a special occasion or offering style advice, their expertise was invaluable.

Moreover, the ambiance of the men's department was inviting and well-organized, making it easy to browse through the extensive selection of clothing and accessories. The displays were tastefully arranged, allowing me to explore different styles and find items that suited my preferences.

What truly set Dillard's apart was the personalized attention I received throughout my visit. The staff took the time to understand my preferences and guide me towards options that aligned with my style, making the shopping process both enjoyable and efficient.

Overall, my experience at Dillard's was nothing short of exceptional. The exemplary customer service in the men's department surpassed my expectations and solidified Dillard's as a preferred destination for quality menswear. I look forward to returning for future shopping endeavors and highly recommend Dillard's to anyone seeking unparalleled service and a diverse selection of...

It may just be the holidays concluding, but dillards was so unorganized, stuff everywhere. I got a Google fossil watch from a standing booth in the beauty section, the only thing about the watch is it was a dead display model that I was sold. If it was being displayed it should have been charged and functional. Anyways I left that day and decided to come back for the watch the next day, thinking they will prob fix it at the end and get it working for people the next day to see or view. Well no it was the exact same way it was left the previous day. No worries I said. I purched the dead watch, charged it only to realize it was in Spanish, more than likely a customer playing with the display model probably changed it. That wasn't a big deal at all actually a pretty easy fix. I charged the watch to 95% to see how great the battery life is as they claim it has a 1day battery life. Well turns out that keeping things constantly charging for probably months at a time does a toll to the interals of the battery. Lkng story short the watch lasted on 4 hours of charge. I'm now going to be returning the full priced display model for a new one. Lesson from this be wary of sales men and women who will literally sell you broken things for a full price. They should at least have discounted the display model hundreds and thousands of people touched and played with. I DO NOT recommend you buy anything on display at dillards in the Florida mall. You will be...