Bello Hogar Furniture — Local services in Pineville

I made an order on 07/7/2024 to Bella Furniture with Jason and Fernando for $1500 for a couch. On the day of the delivery 8/4, we contacted Jason and told him we had received the wrong order, they sent us something different that was ordered, him and Fernando kept giving us the run around for over 2 months with no update. I called Fernando on Sunday 9/1 to see what was the hold up and to see why we still haven't received the correct couch, he told us the new owners are on vacation and will be reaching back either Monday the 2nd or Tuesday the 3rd. I never heard from him and called to find out that there is nothing they can do and that they have no records of us making the claim of the wrong order and we can't get the correct couches or a refund, several calls and text were made to Jason. We still have the wrong order in our living room just sitting there in boxes. I never received an apology about the whole situation and all he said there was nothing they can't do and since they change owners there was nothing we can do either, as it was our fault for received the wrong order. Almost 2 months over and we still haven't received our order of $1500. Overall bad...

Update: the table we were thrilled to find was delivered unwrapped and scratched/dug up in several places upon delivery. We called and messaged the owner, Jason, multiple times to get some financial reimbursement or replacement for thetabletop, but to no avail. When we attempt to message Jason now, we get no response. We are very disappointed with the outcome of this purchase. Because we bought a floor model, there is a no return policy. However, when we purchased the table, there were no flaws. When it was delivered, there were digs and scratches that cannot be repaired. Now we are stuck with a large purchase for a damaged piece of furniture.

Sadly, my 5-star review turned to a 1-star for Bella Home Furniture. We have learned to NOT buy from a local furniture shop like them ever again.

Original Review: We FINALLY found our dining table after a week of furniture shopping in 3 different cities. Jason was amazing to work with. Professional and easy going - no high pressure sales. The furniture we found is solid wood, good quality for the price. I highly recommend Bella...

Highly recommend this business! I had a very pleasant experience at Bella Home Furniture. Team is extremely helpful, professional & friendly. They made me feel welcomed and valued as a customer. I was able to find everything I was looking for at this store, and the prices were reasonable. Will be...