Cozy Kids Furniture & More — Local services in Pineville

I am increasing this review from 2 stars to 3 stars.

The day after I posted my original review I received a call from the stores manager apologizing for the experience. He explained that the delivery company they use is subcontractor who they leverage for the delivery and setup of their products.

If you take the time to read my original review, please note that my shopping experience was excellent, the problem was the delivery experience.

The store manager let me know that he would be contacting the freight company, complaining about the delivery drivers that visited my home and insisting they are not permitted to make any future deliveries for his company.

From a customer service perspective I believe the store had excellent follow-up and understand that they have limited control over the delivery team their subcontractor uses.

I am very appreciative that the store manager reached out to me and my wife today. If I had any constructive criticism, it would have been nice to have received an offer for a full credit or partial credit on the delivery of my products.

The above said I did not request or want to pressure the manager who is extremely thoughtful and polite. I would go back to the store for future purchases, I think there's good, well educated professionals at the store.

Unfortunate, to have a good shopping experience ruined by a poor delivery experience.

Our delivery was scheduled for this past Friday. We waited half the day before calling the store only to learn our nursery furniture did not make the truck.

The delivery came today, 45 minutes before arrival we received a call asking if the furniture was going on the first or second floor. When we told them the second floor we heard some sort of comment, they weren't happy it was going on the second floor and that their was a baby gate on the stairs.

We have hardwood on our first floor which is no problem, but we have carpeting on our stairs and second floor. We don't walk on the carpet with outdoor shoes. We have young children in the house who crawl on the carpet which is why we don't wear outdoor shoes on the carpet.

This is the first time we ever had anyone work at our home who refused to either take off their shoes or put booties on.

The delivery person stated it would take to much time for them going in and out of the house having to take their booties on and off. I almost told them to take the delivery back but decided I would rent a carpet cleaner to wash the carpet.

The quality of the furniture that we received is excellent and the gentleman who delivered it did a great job putting it together.

We're just disappointed that they were indifferent to our concerns about walking on the carpet with shoes and there frustration with carrying the furniture up to the...

At 36 weeks pregnant, I went into this store looking for a glider for my baby’s nursery. Not only did I end up with the perfect glider, but also a beautiful, well-built bedroom set. Helen and Paul were so nice, and wonderful to deal with. Our furniture was in stock, and delivered to our house on the scheduled date. Everything was so easy, and it makes me a lot less stressed knowing we have the nursery furniture here now!

I really liked the first chair I sat in- it fit my body well, was comfortable, in my price range, and was a glider and recliner. However, it would take 4-6 weeks to arrive, and being so close to my due date, I wasn’t sure about ordering a chair I may not get to use immediately after my son is born.

Helen then said she had a chair that may work, and it was in stock and could be delivered as soon as we wanted. It was a custom order, and they had accidentally submitted two orders instead of one, so there was an extra chair and ottoman just waiting for someone to buy! It was originally a lot more expensive, but due to the mishap in ordering they were trying to sell it and had reduced the price significantly. I sat in the chair and it was perfect. Part of the reason I hadn’t bought a glider yet was because I’m picky, and none of them seemed to fit my average-sized frame (5’ 4.5”) right or were comfortable. This one happened to be just as comfortable as the other one I liked, and I liked that it came with an ottoman as well.

While we were looking at the chair, I noticed some bedroom sets that were also marked down, but still new and very nice looking. I had already bought a (cheaper) dresser, but had yet to buy the matching crib. I saw the Stella Baby Kensington crib in a medium stained color, and it was beautiful. I generally like a mix of modern and traditional furniture styles, and this was a great combination. Not too ornate, but very classy and elegant. The set, including the crib, large dresser, and nightstand had originally been priced at $1999 (and at that price I wouldn’t even have considered it!) but was now offered at $799 simply because the style had been discontinued.

I was pretty certain of the chair and the nursery set, but took a day to consider it and called back to confirm that I wanted to buy it. We purchased it from Paul over the phone, and my mom called back later to schedule a time to deliver to our house. Delivery charge is $69, delivery and assembly is $139 but the furniture we bought was already assembled in the boxes.

I had been to several furniture stores and baby stores in search of a glider and nursery set with no luck, but Cozy Kids had just what I needed, and made the...

The short version: If you need nursery / kids furniture, STOP LOOKING anywhere else and just come here. Seriously. If you're just starting to look, save yourself some torture and go straight to Cozy Kids.

The long: We were sitting outside the store waiting for it to open, and I was reading the reviews. I said to my husband, "these reviews are all fake. Every single one is raving about this Paul dude. He got his family and friends to write the reviews."

We are TIRED of pushy, overpriced furniture stores and TIRED of scouring marketplace, trying to purchase listings from random people who never answer messages.

We walked in and, yes, Paul was very nice. But we were skeptical. The pieces were all really great quality and reasonably priced. He also directed us to his clearance pieces in the space next door. They do not dance around with prices. I hate when furniture places do that. Just tell me how much the dang thing is.

Well, he did. And he helped us weigh the options of what kind of beds / arrangements would work best in our space for our 2 boys. Paul really did help us get the most bang for our buck and invest in a piece of furniture that we will be able to use until our boys are grown up. He also gave us a great deal.

We paid a very affordable fee for someone to deliver and assemble the furniture for us, which they did today. The man was efficient and polite. He was here for about 3 hours and took all trash with him.

I've never had such a painless furniture purchase experience. These people aren't trying to jerk you around. They give you what you want, and try their hardest to work with your...