Men's Wearhouse — Local services in Pittsfield Charter Township

I was on travel, and went into the Men’s Warehouse store off of Ann Arbor - Saline Road, located in Ann Arbor, Michigan. I required several suits for upcoming occasions.

I purchased two suits. The third wasn’t available in my size. Each suit was marked by the on-site tailor for fit. In addition, an expedited alteration fee was paid. As I was departing the state prior to the scheduled completion date, I arranged to have the suits picked up from the store and shipped to my residence.

The suits arrived with the following issues: Both suits still had the tailor’s white alteration markings on them. The jacket sleeves on one suit were different lengths. The slacks on the other suit were taken in too much in the waist and thighs, feeling as if they’d split if I were to squat or sit with my wallet in either rear pocket. The buttons were relocated, however the sewing resembled a first time home economics class project. Neither suit was steamed to remove initial button stitching holes.

Calls were made to the store and messages left requesting a callback from the manager on multiple days. No call was received. Finally, a manager was reached. He apologized and directed me to take the suits to any Men’s Warehouse, and they would fix the tailoring free of charge.

For my trouble, the manager stated a Men’s Warehouse points account would be created and additional points added. The suits were tailored again by another store in my state and subsequently picked up.

The sleeves were equal length. The tailor marks were gone. The waistline was let out and fit properly. However, the sloppy button stitching was untouched. To date, no points were credited.

Men’s Warehouse had a reputation for quality alteration work. The two suits I purchased are evident this is no longer the case. Time is a valuable commodity. The purpose of making the purpose was to save time. The store’s performance resulted in the utilization of additional travel time, tailor time and wait time. It speaks to how the store valued me as a customer, and the absence of the agreed upon resolution is further evidence of poor...

If I were reviewing just manager Josh Smalley on his own, this would easily be a 4 or even 5 star review. He did a stellar job of setting me up with a wedding package, explaining all the options, making me feel good about how I looked, and in the end all of my and my groomsmen looked great.

My experience with virtually everyone else I encountered here was frustrating, and considering one visits a large chain like MW in order to make things easier on a wedding party, the amount of work we had to put to make sure everything came together was frustrating. I made a second visit to clarify some details on the wedding package and the associate who helped me was very curt and rude.

Later, my wedding suit needed alterations, and when I went to pick it up, the associate who helped me led me back to the fitting rooms, told me she'd be back in a few minutes to check the fit, and then never returned. Eventually I got dressed, told her the tailor had missed putting a shirt gripper into my pants, she apologized and as there were about two weeks until the wedding at this point, I didn't mind too much. When I returned to pick the pants up 5 days before the wedding, this still hadn't been done. Thankfully Josh was working that day, and had them fixed while I waited.

One of my groomsmen was somehow shipped the wrong color of pants, which we discovered about 3 hours before the wedding (thankfully I was able to send someone to MW to pick up the right ones), and yet another groomsman got the wrong size of shirt. I realize there are few options for outfitting a wedding party, particularly if your groomsmen are scattered (for reference Jos. A Bank is owned by the same parent company as MW). But the amount of work I had to do to make sure my guys looked their best was unacceptable for the amount of...

Why does it have to be so hard?

I went in to this store to exchange a suit my wife got me for Christmas. I walked in, explained I wanted to get a lighter color and then have the suit fitted. Clearly the salesman was annoyed by my requested and after making that know through sighs and storming around he finally came back and said "so you just want to get this fitted?" So I had to re-explained that in fact I wanted a different color suit. My wife had gotten it for Christmas, explained she wasn't sure what color I would want, and was told exchanging would be no problem.

Well at that point there was a lot of back and forth between the computer and the suit, a lot more sighing, storming around, etc. Finally he walked me back to some suits in the back of the store where some on the rack were marked "clearance". He started to point out a few and I stopped and him and said "either of those two, I like them both". "Great" he replied. "This one will be an extra $175 or this one an extra $200" So I'll spare the rest of the details, but in the end it turns out with probably 1000 plus suits in the store there was nothing he could exchange for my $350 suit with out paying extra.

There's plenty more to tell about how bad this exchange was, but who's got the time to write it? And who would read it? The point is this is one of many bad experiences I've had at The Men's Wearhouse and I won't be shopping there again. I've had a few good experiences with individual salesmen, but way more bad. Its just not worth it anymore.

Oh yeah, don't worry. I made sure to tell my wife what a terrible Christmas present she got me. What was she thinking getting me a $350 suit? Clearly I don't deserve good customer service when walking in with trash...