Exhilaration Station — Local services in Placerville

Horrible experience. The owner called my toddler a bully when there was a minor issue when another child tried to take a toy he was playing with. He is three years old. Avoid this place at all costs., what a joke.

EDIT:

Let’s go over your response.

For the record, no one called your son a bully and this was not a minor incident. - You literally called him a bully and backtracked when my partner called you out on it. Don’t lie.

Your child frequently strikes other children with his fists and toys repeatedly. This is not the first time we/customers have witnessed this behavior. - Even trying to justify this is insane. He is again, a three year old and learning these skills with other children. If someone had a problem, they could have said something.

We have received numerous complaints from parents about these incidents. - they can talk to us, you could have talked to us. Etc.

On Tuesday, they even informed us that they’ve tried speaking to your partner, but she doesn’t take these events seriously. - They did not, no. You think these events aren’t taken seriously? What are you on about?

She keeps claiming that these events are “accidents,” but this is happening too often to be accidental. We are still willing to support your family, but this behavior must be addressed. - Do you really think a three year old is going out of their way to harm other children? That’s an accident. You are calling him a bully...

I have been here a few times now and absolutely love it. I have brought my kids during FreePlay and just hosted a birthday party for my three-year-old there. We had kids from eight months old to 10 years old and it was a huge hit for everyone. The owners are really friendly, helpful and knowledgeable. They offer parents night out, summer camp classes, along with the free play and parties. They did the bulk of the decorating for me for the party so I could spend more time enjoying the kids. They even went and picked up my pizza order for me! The place is very clean and the activities there are perfect for some good sensory play. Most of the time when we go to an indoor play place, I know we’re going to end up sick. But I don’t feel that way about this place, they do a great job of keeping...

THIS PLACE, my kids favorite place. New to the county for about 2 years and we spend so much time here. Ms Judy and her husband are phenomenal and runs this place so well with all the things she has going on for our kid community throughout the year. We meet so many awesome people and all the staff are always so kind and respectful. Thanks for giving us mamas a place to get our little zoomies out.

I have come to know ms Judy quite well over our year of enjoying this place and she is the most generous kind hearted and caring woman ever. They supported me and my husband through a difficult year expecting a new baby and have been such a blessing to us. We love you guys and this place. Thanks for being...