Verizon — Local services in Placerville

When I went in to get a sim card they deleted my cloud acct even I had confirmation they weren't. This time I went in to talk about the degrading service I am getting and the store rep just wanted to sell me a new phone and says their nothing wrong with my phone like ??????

update 8/26 yet another bad experience went to just get a new sims card since getting a new used s21 after 1hr of checking my id and sending artorations through their app to my other phone they take the phone over to the other counter so i can not see them work on the phone then they handed back to me and said they put a sims card in and give it 10 mins at this point i had a appointment i was running late for after waiting the phone still did not work when i went to remove to sim card and reinsert it i found it was still my old sim card ok maybe they made a honest mistake when confronted about it they lied and tried to reassure me it was a new sim but can clearly see it has been in multiple phones since it has a criss cross pattern and not having the new logo on it. after another 10 mins good thing they still had the account pulled up they got me a new sim card and the phone worked great. then after ageing to some new terms for voice mail they phone would not register back on the network. well go back in and the new employed kayla was very rude and and said they don't work on phones all the sudden now and i have to call tech support and all they do their is sell new phones but she could barely operate the tablet and had to constantly ask for help. well after another 20mins the guy that lied to me and was helping kayla got it too work! avoid this store at all cost

11-11-24 update still a one star well one guy I'll give 1 more to him but overall a bad experience went in to get a solution for my grandparents land line since it just got disconnected when I asked about keeping the same phone number I was instructed to get the land line service back before I switched so by the third vist I was finally told I need account number and transfer pin why was I not told this on the fist visit and got the run around, and also I was one of two customers in the store at the...

7/9/13

NOT SURE WHICH STORE IS WORSE: PLACERVILLE, OR PLEASANT HILL

On the last day of our trip to Tahoe over Fourth of July for a friend's destination wedding, my phone was full of amazing pictures. The SD card had recently filled up and I removed all the pictures and deleted them, but my camera was still set to save to internal phone memory and I couldn't find the setting to change this. No big deal, right? WRONG. My phone experienced Sudden Death Screen, and the motherboard is gone. My husband was able to figure all of this out on google, no thanks to the employees of this Verizon.

I panicked when I couldn't turn on my phone so we made an appointment while driving home from Tahoe to stop at Verizon in Placerville. Unfortunately, I "made" the appointment but didn't hit "save" :) (I'm not very mobile savvy) so when we arrived we had a several person wait in front of us. We waited very patiently. The reps at Verizon that we'd spoken with on the phone during the drive said perhaps the battery had failed, or the battery indicator, telling the phone that it had charge. So when we told the store employee this, she literally handed me a new battery and plug. I swapped out the old one but nothing happened. When that didn't work, she gave me back the phone and was done. Um, wtf. My phone doesn't work and we just waited a long time. Please try something else. She was no help and didn't try to figure out if the pictures could be saved. So, we left. We called Verizon and ordered a new phone. Even though it's under warranty, she wasn't able to replace it with another Galaxy S3 carried by the store.

Unfortunately, from what we've found online, anything on the internal memory is gone. Contact info. is replaceable. All the amazing pictures from the week are not. BUT, to be positive, at least I'll never not take the time to figure out my save-settings again. Soon I'll have a new phone, and I'll never have to return to this Verizon location if something goes...

This is the 2nd time I've had to go into Verizon because my speaker phone hasn't worked. The first time was I took my S7 in and it was replaced with a refurbished S7. Now I've been having trouble with the exact same thing on my refurbished S7, but because I accidentally dropped it way after my speaker phone stopped working and cracked the back of my phone, Verizon is telling me they can't replace my phone because of the cracks on the back. The lady that was helping me at Verizon said that most of the time they can still replace it because if the screen isn't damaged, and it wasn't. But after she talked with her manager he told her they can't replace the phone because of the cracks on the back and that could be the reason why my phone speaker isn't working. So basicly they're using that as an excuse to not replace my phone. My phone speaker had quit working way before that, Also my account was current and I pay monthly for insurance on my phone, so thank you Verizon you really stepped up to the plate and had my back. I have two phones thru you and I'm paying an insane payment every month and I never complain about it, I just pay it and this is how you treat people, that's even...