Marina furniture — Local services in Plano

Bought sofa, bed frames, and mattresses. Everything went well except the mattress. Ordered two mattresses - 1 queen and 1 king - same brand and make, just different size. When it arrived, king was exactly the way we wanted - firm and comfortable but queen was totally opposite - extremely soft and plush, it is so uncomfortable that we have stopped using since it is causing back pain. Owner says he shipped the one we tried in his store and when tried we felt it was firm and comfortable...may be because it was plastic wrapped, we couldn't have realized the firmness of the mattress...just my guess. Owner says that overtime, mattress firmness will go down, which is agreed but it would take atleast few months before it happens. Queen mattress arrived with absolutely no firmness, as if the foam used had lost its density. King mattress we didn't try because it wasn't in the store and if we are ordering two mattresses of same make but different sizes, one will expect it to be of same quality. After reporting the issue and difference between the two mattresses, the owner denied to help and kept saying that he shipped what we tried in the store. I would recommend every customer buying mattress from this store to ensure you request the mattress be shipped from warehouse and not the one available in store because I didn't had a good experience when comparing the king mattress which came from warehouse vs. the queen from the store display. Owner should be mindful that why would customer choose something they know is not going to work for them? I am left with no option but to look for another queen mattress, which is an extra cost and is disappointing that there was no help offered to...

I bought a couch from them now 2 months ago. The experience with them and I don't know if he's the manager the owner name starts with n. Super sweet guy very helpful! Gave us great pricing and I happen to get the exact same couch I found somewhere else for double the price.

I would say my only complaint is that I'm not sure whether it would be the other couches issue as well. But it feels like the cushions are sinking in more than they should be so fast. But I try and flip them often. At the end of the day I paid less than half for something that I saw somewhere else that will remain nameless for almost 3000. And honestly no regrets! I will probably never buy furniture at some of those nameless huge places ever again! I'll check here first.

I'm still giving them five stars because Im overall happy . even though we did have a couple of hiccups. The delivery... they just sent one person for this huge couch. It should have been a two-man job! I understand trying to save some money. I'm all about that also. But one person doing this meant my couch could have been better cared for during delivery. It was not his fault! This should have been two people. As a result I...

Came here on a weekend and the guy in the store seemed to be very nice and respectful. He helped me purchase the furniture with very quick delivery. I liked him a lot. But the delivery guy came, dropped off the furniture, and then asked for a tip. A tip? Delivery people get tips? I had no idea. I don’t think tipping for delivery of furniture after paying a delivery fee is a thing. I found it tacky and tasteless to ask me for a tip after paying $1400 for furniture, plus a delivery fee. For that reason I do not give them 5-Stars, they get 3-Stars, and the 3-Stars goes to the nice guy in the store. No stars for the delivery guy expecting a tip for delivering furniture. Very...