Williams-Sonoma — Local services in Plano

Disappointing Customer Service from JODI & GALEN at Williams Sonoma Plano

I recently had an unfortunate experience at Williams Sonoma that left me questioning the Plano store’s commitment to customer service. Upon entering, the store was not busy, yet I was completely ignored at the register by two associates, Jodi and Galen, who were engaged in a personal conversation. When I finally asked for assistance, Galen acted as though I was interrupting them and seemed clearly annoyed by the request to check out. Jodi walked away without a word to assist not even a smile.

While checking out, Galen noticed I was using a Crate & Barrel card as a form of payment. She immediately stated, “ You can’t use that, this isn’t Crate & Barrel “ I informed her I could as it accepted everywhere (it’s a MasterCard). She then retracted and sheepishly responded she assumed it was a gift card. The audacity this woman not only assumed I did not know the location nor the store I was in, she was quick to note the form of payment I was using was incorrect. Absolutely DISTURBING! Galen displayed micro aggression and undeniable profiling. I am extremely disgusted by the behavior of these two women as this is NOT an isolated incident. There’s been numerous occasions in which women behind the register carry on with personal conversation without greeting customers as well as making us wait before they resume to do their job!

My sister & Mom were still shopping, and while they were needing some information, there was Jodi once more engaged in personal conversation with another associate looking at photos on their cell phone. Not once did they look at my family to ask if they needed help.

Both Jodi and Galen were terse and unwelcoming throughout the interaction, creating a very uncomfortable experience. It was disappointing to see such disregard for basic customer service, especially in a store known for its premium brand image.

The only bright spot was Liz, who seemed to be the only associate actually helping customers. While the store was not busy (it was raining on Memorial Day, before 4 pm) Liz greeted every single customer in the store.. Liz has always been so lovely, helpful, knowledgeable and kind each time I visited the store.

If Williams Sonoma wants to maintain its reputation, it needs to ensure all staff are trained to treat customers with respect and professionalism—not as an...

*To William Sonoma Corporate, I sincerely feel like the staff members at this location cannot perform basic customer service, I have received superior service at various fast food restaurants and the interaction at the Plano location is an absolute joke. I hope the staff at this location would treat its customers courteously, especially when the customers would easily hundreds or thousands at the business.

*To Potential Shoppers, I would highly recommend going to Nebraska Furniture Mart and/or Crate & Barrel as you could buy the same or more items without being treated with absolute disrespect.

Many staff members here truly feel like they are big shots and customers are just here to waste their time. My wife and I decided to stop by on a Sunday and when we first arrived, Rochelle greeted us and let us know we could ask her for assistance.

Sadly, everything else went down hill, plane-crashing style afterward. When we came around to the register area to look at various pantry goods, many of the employees stood and stared at us, and one of the older female staff asked "Has someone already helped you?" in a very condescending tone, which really puzzled us. Later as we came around the corner to the coffee machine area, my wife informed me she felt uncomfortable because one or two female staff members have been making eye contact with her for minutes, as if they were having a stare-down contest. As my wife was talking to me that she felt uncomfortable, one of those two female staff asked "Is there anything else we can help you?" while both of them were looking at our directions judgmentally, the tone was so disgusting that it felt like as if they were literally asking us "why are you still here?" It is very sad and disappointing to...

My friend gave me a Williams-sonoma Christmas Peanuts salad plates as a gift. It said microwave safe but it broke itself when I run the microwave. (I only run 1-2 mins) I almost hurt myself so I brought this broken one to Northpark Williams-sonoma, and explained to their store manager. And he said he could offer a gift card if I brought back all 4 sets. So I thought it’s okay to bring Plano store, BUT IT WAS NOT. Plano store manager, Ely or Eli, she said I can’t return this because I don’t have a receipt and it’s already passed 30 days. And this is a “store policy”. I understand store policy and this is not first time to buy Williams Sonoma or other store. It's not just a change of mind, it's a defect in the product. I kept explaining to her but she said same thing again and again. What a wonderful service? So my husband took these to Northpark store and we finally got the refund with the gift card.

I am so mad at Ely or Eli whatever store manager treated me like a free-rider or an obnoxious customer. I don’t want to return these if this one is okay to use. But microwave safety plate broke while running microwave. Do you think this is normal? Ely or Eli didn’t listen carefully to what customer said, just kept saying “STORE POLICY”. I am so sick of store policy. Is this for sure that Williams-sonoma doesn’t care if customer get the...