CVS Pharmacy — Local services in Platte City

New phone system... you must leave a message, HOWEVER, this is not for the ease of the customer. Otherwise, they would have it turned on before they open, so you don't have to call back after they open at 9 a.m. We receive an automated call that gives the first letters of the prescription & are told to press 1 to hear the full name.... pressed 1, and their system HANGS UP! If you call back... now you have to leave a message and wait up to an hour for someone to call you back. We go to pick up the 2 prescriptions the automated call said we have and are told they're is only 1 ready. We ask what the 2nd prescription is that the call mentioned and are told to CALL to find out...CALL???? REALLY.. WE ARE THERE IN PERSON AND ARE TOLD TO CALL..... so we can leave a message and wait an hour in hopes of being called back today?

Poorest customer service of any pharmacy...

ARE YOU SERIOUS?!?! You turned away my elderly mother who was having a realtime reaction to a bee sting on her FACE!!! EVEN THOUGH THE CLINIC WAS EMPTY, NO ONE WAS WAITING, and WALK-INS ARE ALLOWED!!!!!

Unbelievable… You have absolutely lost your moral compass. And don’t tell me there wasn’t any slots or time available!!! Find the time! NO ONE WAS THERE and NO ONE WAS WAITING!!!!!!!!!!! How have you not been reported for such...

I had received a text message regarding my prescription being available for pick up. I went through the drive-through, and the lady that helped me was extremely kind and helpful. They were able to process my request super fast and get me on my way. That's one reason why we...