NW Audio — Local services in Platte City

Worst experience ever!! Terrible installation and wrong price and Lies. Sorry for the long read. I had an appointment for a remote start install. After they started, they found the remote kit they were going to install was missing the wire for the trunk release. So instead I was offered a unit with shorter range which I accepted. I was originally quoted 360.00 parts and labor. I ask later if the unit would be cheaper, the owner (I think) or manager said it would be $15 cheaper. He was typing in the computer to change the price for me. Once finished I paid the bill which was $376…, which $16 of that was tax, it was still $360.00. I didn’t say anything I was just happy my mom would have remote start. I left and noticed the lower dash rubbing on the brake pedal. I drove home to fix it myself and that’s when I noticed the other dash panel was loose as well. I discovered 3 screws and 2 push pins missing and they had used a nylon wire tie to secure the lower dash to a wiring harness. After further inspection I found the metal brace that mounts below the steering column under these panels was missing. It’s approx. 14 inches long and 2 inches wide. That’s what these panels mount to. That’s when I called back. The manager said well “I’ll have to let you talk to the installer”. The installer denied 3 TIMES that he removed this brace. Then he said it was not there when he took the panels off. I knew the brace was there as I had installed the stereo and an aux power port and reinstalled all hardware as well as NEW plastic pins. The installer said he would go look for it in the shop. He called me back and said he found the piece and said it must have fell out on the floor and he must have swept it up with some trash (14x2 steel). I went back. There was someone different at the counter, the tech showed up and took my car back without speaking to me. The manager came in the front area and wouldn’t even look at me or talk to me. The tech brought the car back after 15 minutes. and the manager said, “I think your car is done if you want to go talk to the installer”. I went out and he didn’t want to talk to me. He said well I found some old plastic push pins and put them in as well, but I don’t think they were all in it. I said, “yes they were”, he turned and walked away before we could talk more. The other issues were the wire they ran to the trunk release button inside the glove box area was hanging down in view and moved when you would open the glove box, the antenna was mounted on the left upper portion of the windshield right in my sight instead of the center of the window by the mirror bracket like anyone else would have done. Also, when I talked to the manager and he said the factory alarm would work, I have my doubts as I locked the doors, reached in and opened the door and the horn never came on. I know they tied into the left door, so I believe they just used that as the lock and unlock circuit and the switch for the trunk as that function. And disabled the factory alarm. I heard the manager talking to customers during my first visit and he said no less than 4 times to various customers how he’s been in business for 15 years or more and had a lot of knowledge. Problem is no accountability for his business. He should be the face of the business and walked out and went over my issues once I came back. Then made sure the repairs were completed once done. He had no interest, no accountability. I guess with enough high paying stereo jobs he’ll be around for a while, but no recommendations from me. UPDATE. 5-2021 My mom's car starting having starting issues and random electrical issues. I remove the lower dash and found that when they removed the plug from the ignition switch to tie into it for the remote start, they must have left it loose. On the ignition switch you have to plug it in and then tighten the set screw to fully set the connector. The screw was completely loose and there was a burnt connection. Also found the cover for the plug under the seat where it had been getting smashed. DON'T WASTE YOUR TIME GO...

Called in to inquire about remote start for car. G spoke with me answered all my questions and stated a price including tax for all that I wanted in features. When I arrived for installation I asked for G and was told he wasn't in. Derrick assisted me and I explained all that G had quoted and price was with tax. He was not patient with my questions, kept steering me to other items that didnt have all features and he was overwhelmed...however he reassured all would be fine. Another man came in and kept giving different prices than Derrick to other customers (I overheard all since I was waiting on installation. There were several negative comments about customers that left). Once installed I went to pay and the price was not what was quoted. The other man came out and did some negotiation and said thats all I can do. G no longer works here and we can uninstall this but thats it and was rude. I asked Derrick for managers name and then for owners name and the other mans name. I was lied to and the rudest one was the supposed owner and he laughed at the situation when I asked his name and was told Jerry but Derrick said it was Jay. Jerry is supposed owner and supported the lies. This is not how a business should work or provide customer service. All could've been resolved before at the time I entered building and was going over the options and I made the entire price with tax known...

My son-in-law took my daughter’s SUV to NW Audio last year and he was most impressed with the quality of their service.

So when my wife asked me to get her Ford Escape detailed before an upcoming trip, I said I know the place to go.

You can take a look at their website and see their different packages and how pricing varies by vehicle size. You’ll notice there are discounted rates offered from Groupon on the web. What I discovered is they’ll honor the Groupon price without the coupon, so keep that in mind.

My wife’s vehicle is a 2017 model and has never been detailed before. The center console was a filthy and they made it look brand new.

Overall, it was a great value for the price and the vehicle looks outstanding. However, I was surprised the job took over 5 hours to complete, I was told the day before it might take 3.5. No one told me, while I waited, that my car was going to take more time or why.

Next time I’ll plan to drop the car off and come back when it’s finished.

I was surprised they don’t accept tips for their good work. I was asked to write a review instead. Which I was planning...