Viewpointe Apartments — Local services in Pleasant Grove

Let me start off by saying that I typically try to be understanding and work things out before leaving reviews for things, but this has gone on long enough with these apartments. You will be in for a wild ride if you decide to join us.

To start off with, if you write an honest review they will text you asking you to change it (yes I have the text messages to prove this) because they don't want people knowing the truth.

Lets start with the tip of the iceberg with this place, be warned that the "rent" you are told to pay is not what you will be paying. The rent on paper is one thing, then add over $500-$700 a month of extra fees that you are not told about when living here. This has been said by many of these reviews so be warned. You will pay for things like "valet" trash service that if you have more then 1 bag of trash you will get told that you will be fined if it keeps happening. The "amenity" fees you pay literally don't do anything, the pool is absolutely disgusting to the point that when my friend had a small pool party for his kid we ended up cleaning the pool because of how gross it was. The splash pad hasn't worked in the 3 years we have been here, the courtyard has repeatedly flooded from their sprinkler system having issues, and the internet that you are forced to pay for goes out at least once a week or is so slow if you happen to work from home you need to make your job aware that there will be times you are unable to work because of this.

When you need something fixed abandon all hope of them listening to you about the problem.

We have tried to work the issue with our AC out with this place but they are outright refusing to acknowledge the issue and not listening to what we have been trying to tell them for years. Our AC runs 24 hours a day which in itself is an issue because our electric bill is through the roof, but the biggest issue is absolutely 0 air flow in our rooms, we have 4 fans going in 1 room and it's 10+ degrees hotter (That seems normal right? According to them it is) and have recently caused us to start sleeping in the living room of a 3 bedroom apartment because it's the only room in the entire place that is bearable. We have put in over a dozen work orders, in the last 2 months there have been 5 in just that time frame. Maintenance showed up for one, the first thing that he said was "I don't know how these units work but I guess I will take a look". He gave us a new air filter, disappeared for 20 minutes, came back and said "I wiped a valve off, lets hope that fixes it because I don't know what else to do". Well...that didn't fix it, so we put in another work order. They texted us saying they would come look at it, we waited almost a month after THEY gave US a time/date to do it but they never showed up. When we contacted them again, they said the work order was closed out. We put in another work order, maintenance didn't even come. A leasing agent came, did acknowledge the rooms are hotter, but told my wife the first few lines that you get when you Google "AC issues". We replaced the filter like she told us to and her own words of "if it doesn't work by Monday let me know". Well...once again it didn't work, we emailed but didn't get a response for a few days. When we finally did, their stance is "we aren't going to fix it" (I have all the emails) because they claim they have had multiple vendors come out and look at it which has not happened. This has caused repeated medical issues to the point that we have been hospitalized due to their negligence to listen to us about the issue or even have someone actually look at the issue going on. We have doctor's statements to back this up, but this apartment complex won't listen to anything anyone says and thinks they are the only one's that are right. We asked them could we pay to have someone come look at it and if they find something wrong will it be fixed and they outright told us "no we aren't going to fix it".

At this point we are not in proverbial hell, we are in literal hell because of how hot the rooms are but...

My wife and I lived in a one-bedroom for 2 years while I attended BYU and she worked as a nurse up at the U. Viewpointe used to be a hassle to live in, but since management changed, my wife and I have had no complaints! The new management does a good job of being attentive to tenant requests and enforcing the rules (picking up dog poop, bringing in your trash cans from out of the hallways, abiding by pool rules) so everyone has a pleasant living experience. The complaints I had originally were all about the rowdiness of my neighbors. Management can't be held responsible for that, unless they don't enforce the rules, which this new management does. Since my neighbors moved, this place has been great! It's frustrating to see so many negative reviews about this place, most of the ones I saw were about move out fees and how rent increases when you have to renew your lease, which are both examples of tenants not understanding how apartment living works. Most people who post about dishonest fees upon move out did not understand the upfront move out fees and use their review as a platform to vent. We ended up paying about 330 in move out fees and that is standard (a modest cleaning fee of 50 dollars, a standard carpet cleaning fee, and the last 2 months of utilities which are back billed. That's where the majority of the fee comes from). Every apartment complex by law has to clean carpets and viewpoint will tell you that they charge everyone a cleaning fee upon move out, more if you don't clean well but you still have to pay a little even for clean apartments as they still go in and professionally clean out of courtesy for the next tenants. And when your lease expires, it is standard procedure to extend a new offer based on current market rates in the area, and anyone from Utah will tell you Utah housing rates keep increasing, so that's why rent goes up. So don't listen to the naysayers about the fees and rent price hikes, that's them being ignorant. And don't get me started on people complaining about app fees, literally every complex charges an application fee, that is not them stealing your money! And if you don't read your lease contract (which outlines what is refundable and that you have to give them a written 60 day notice to vacate by going into the office), don't be upset at them when they charge you those extra fees, that's on you. Other negative reviews I have seen were about rowdy neighbors (which is the luck of the draw and comes with not having your own house) but from my experience this new management is good about addressing issues. Our apartment was very clean and all the appliances were new and in great shape. The kitchen is awesome, lots of space and has granite countertops. Other reviews mentioned dirty and rundown apartments, maybe it was the luck of the draw, but we did not experience that at all! Also, maintenance is awesome here! Very nice and hardworking. The washer and dryer were also great and so nice to have in the unit! I gave this place 4 stars as it's a pretty good place to live, but not quite at a 5 star level of a luxury apartment complex (which would cost you more to live in). Bottom line: for the price range, it's a good place to live! Nice area, close to the I-15, we always felt safe, and it does have good amenities like a small but decent gym, pool, covered parking, washer/dryer in unit, pet friendly, and a nice kitchen. The only negatives in our opinion: if you live here, you have to pay for their cable and internet (95 a month) and their valet trash fee (20 a month). You could find cheaper internet and not pay for cable or a trash service elsewhere (it's not hard to take your own trash to the dumpster, I don't need to pay someone to do that for me). But those fees are spelled out in the lease beforehand, so it's not like they hide them. Also, you end up paying around 15 bucks a month for the common area utilities like the clubhouse and gym. Other complexes I've lived in pay those as a courtesy, but it's not the end...

I'm loving Viewpointe, and it was as I expected in that where there is good management you will find a good and fair accommodation. Not only is this complex very nice, but it is more reasonably priced than the rip-off "luxury" apartment where I lived before! The amenities here are complete and are very nice, (that's right! You can go swimming or relax in the hot-tub the very day you move in!). The best way I know to explain how great viewpointe is, is to compare it to another place that everyone, (who hasn't lived there) thinks is great. The utilities are metered for each apartment at Viewpointe, which is awesome because a resident will never be overcharged, but only charged for what was actually used... No! Not any more overcharging for utilities! At Viewpoint, when I get my monthly utility charge, it fairly represents the utilities I actually used that month. That is A HUGE benefit of living at Viewpointe! Take it from me, this is important! As someone who may be shopping for a nice place to live with great amenities, you owe it to yourself to find a place that has separate utility metering for each unit, (HINT:THIS IS IT!) Because the excuse I got at the other place when I complained was: "This is how everyone else does it too!" I said, "Well that doesn't make it right!" and I was correct. I actually sleep better here at Viewpoint for several reasons: First, I don't feel like I'm getting ripped off every month anymore,which gives me peace of mind, and second, because the great management here, does a great job of renting to good "grown-up" renters. We have a good "grown up" community at Viewpointe. 1)Quality of management makes a huge difference in quality of life in an apartment. We simply have the best at Viewpointe. 2) Don't get ripped off at an apartment that overcharges for utilities by way of using some sketchy formula to calculate your bill because they didn't want to pay extra to have each apartment individually metered 3)Take your time, as I did, to figure your cost per square foot for an apartment, . Then when you come to tour Viewpointe, not only will you find the apartment, complex, and ammenities beautiful, but also that the cost per square foot is less than most because the owners here are not crooks! Then you'll be so glad you din't sign the lease for that ugly duplex or fourplex with NO ammenities! Do yourself a favor and come to tour Viewpointe! You can start by seeing the photos online, You'll be so glad you did! I only wish someone had told me these things about Viewpointe 2 years ago when I made the mistake of signing at that Orem rip-off. UPDATE*The above review written by me is still true to the best of my knowledge, however, I no longer live at Viewpointe, and I f would be doing my community a disservice if I did not update this review with some facts as to why I chose to leave Viewpointe when my lease expired.....There are 3 reasons that led me away from Viewpointe,

1. NOISE FROM ABOVE: Apparently this complex was built with very little separating a large stomping person on a second or third floor from the unlucky person in the apartment beneath them...
2. LACK OF FLEXIBILITY FROM OWNERS WITH "COMMUNICATION" PACKAGE: At Viewpointe the $90 "communication package" is MANDATORY! If you live there you have to pay for it, (Even if you don't want it) This package includes century-link internet, directv and valet garbage pickup once per week. I disconnected my directv box and used a good indoor OTA antenna for 6 months and took out my own garbage to the dumpster but I was still REQUIRED to pay the $90 each month. I offered to bring he directv box and valet trash can into the office because I didn't need them, but the manager told me that I would still have to pay for the package anyway. 3)EXCESSIVE COMMON AREA UTILITIES: I don't need the hot tub boiling away all winter long with no one using it, and I don't need the lights and tvs on in he clubhouse all night every...