Ace Hardware of Pleasant Hill — Local services in Pleasant Hill

I googled hardware stores near me and it led me to Bills Ace Hardware Store, where I encountered the nicest sales associate I've ever met. I went to the girl at the cash register and told her what I was looking for and she called Gerard to come to help me. Once I showed Gerard the picture of what I needed to fix, he knew exactly what to do. When he took me to the wood stabs I joked that "now I just need a drill" and he stopped and said " oh no, I'm going to put it together for you, that's something we can do here". I thought of how AutoZone will put on wiper blades for you. Well he took my supplies in the back and came back with everything put together. I ran home to use it but alas, it didn't work the way I envisioned. It kept falling down. Anyway I went back to Gerard and explained what happened. After listening to me, he knew what was needed AND then proceeded to make it right for me. And I left with the finished product to support my RV drain line. It took quite awhile to make but I've never had a hardware store that went above and beyond for their customers. I wish every associate was like Gerard, not that you have to build things for your customers but that you take the time to listen and make sure that you are satisfied. I am a customer for Bill's Ace that will be singing this story to all that will listen. Thank you again Gerard for going the extra mile! I really do...

My daughter was working on a science project. At the last minute, she figured out she needed a plastic tube that was approx 2mm that needed to fit over the outside of another tube and fit inside a different sized tube. Ron, who works at the store, told us they didn't stock the 2mm tubes in the store but we could order online. Unfortunately, we needed the tube that night, and we needed to test it out to see if it fit the other tubes which we brought to the store. He came up with the idea of using a metal tube which was in-stock. It was genius! We tested it and it worked! He then cut the metal tube in the lengths we needed. Ron is a lifesaver! He went above and beyond to think critically on how to help us and problem-solve our need....

I really like shopping at ACE. I like this ACE's location, their selection, the staff is wonderful (very friendly, welcoming, knowledgeable), and they love my little dog, Piper. The only reason that I didn't give 5 stars is because the prices at ACE are pretty high and not as competitive as they could/should be. Tip: You may want to call ACE, first, to confirm that they're OPEN. The store's hours don't always match the GOOGLE listing! Example: at 6:10 pm today (Sunday, 2/23/25), ACE is closed, metal gate is across both doors. Google shows that this ACE closes at 7 pm on Sundays. Three potential customers tried to enter while my dog and I walked...