La-Z-Boy Pleasant Hill — Local services in Pleasant Hill

From Yelp: I gave this store and staff 1 star, simply because you can't give 'em a zero. I couldn't be any more disgusted with the Customer Service at this location. If there was a way to take away stars, I'd do it here. We ordered the "chair and a half" + ottoman on April 7th, told it would take 6-8 weeks for "custom fabric" in Arkansas. We had to make inquiries; there were never any status calls or updates from them. 9 weeks later, they finally called to tell us that the factory installed the wrong material on the sofa, didn't match the ottoman and "what do we want to do?". Our response was "fix it then, you've already got our deposit".

Evidently, "expedite", Arkansas and La-Z-Boy don't mix. It's now July 13th (almost 4 months) and we just got a call from them. We can either come pick it up next week, or they'll deliver to us, but we need to pay the balance in advance. After all the screw-ups, before they load half a sofa and an ottoman on a truck and drive a whooping 18 miles, we need to fork over the money, product sight-unseen. Not.

Considering it takes approx. 3.5 months to build and deliver a Rolls Royce Phantom, one would think a sofa and ottoman would take less time. Considering La-Z-Boy screwed the order up to begin with, they should have done everything humanly possible to make sure the customer was happy. Never any apology, offer to take something off the price, nada.

Apparently Chris D. (who, BTW folks, seems to be a professional reviewer) is the only one who receives superior Customer Service at this store (and everywhere he goes!). I spoke to JoAnn once; she sounded like she was in a big hurry to get to the bar at the local bowling alley and couldn't be bothered. Maybe she was meeting Chris ....

Keep the customer informed? Yeah, right. Quality craftsmanship? Bologna. Delivered in 6 weeks? Hardly. Made in Redlands, CA? Not this sofa. We'll never buy a piece of furniture from this location again, nor will we recommend this store, staff or...

The main reason I purchased my La-Z-Boy Chairs is that I have owned La-Z-Boy products and have been very happy with them for over 20 years. I went in on the pretense of a sale. The prices on the computer and the store were completely different. The base price was not listed, only price as shown. The base price is in a binder, then by fabric. I was looking over the sales person's shoulder, the book said $1399 she wrote down $1499. Upon calling her on it, "Fabric Protection" was the explanation. This was never discussed until I pushed for an answer. The store practices seemed shady and I had to scrutinize the invoice carefully. Even when they stamped the fabric non-return caveat on the invoice for initials, it was done so over other print in a non legible way. The sales practices seemed worst that "car salesmen". I still bought the chairs, even though there was a lot of pressure, you'll lose the "flash" discount if you don't buy by "X".... Next time I will think it over and probably go with Ethan Allen or a different more reputable less shady store.

I did receive my chairs and love them... The delivery person suggested I contact the service center and get new cushions for my old chairs, so there are firmer and more comfortable. Thanks to him, I did so and my old chairs are renewed and in our man cave. Excellent customer service from the deliver team.

Customer service called me to let me know they were in and I asked to have them transferred to my local La-z-boy store. She let me that the store would call me when they were there. 4 Weeks later no call, so I followed up, the store operator started arguing with me stating that, "They don't call customers for this type of order, I was miss informed!" Really...you don't argue with customers.

The Pleasant Hill store is hot and cold and customer service sucks. If it were for the quality of the La-Z-boy product, they would get a...

Purchased lovely new sofa and two leather recliners. Arrived weeks early. On arrival I called the Pleasant Hill store and spoke to manager John Paul. There was a problem with the recliners and I did not want to accept them. John Paul the manager told me that he could get everything fixed and send pictures to him of what was wrong with the chairs. I told him that the leather on the chairs was unequally stuffed cushioned however you want to put it and I didn’t think that that was something that they could switch out and one of the handles on the recliner was scratched.He insisted that I keep the furniture and that he would put a call into repairs and they would look at the pictures and they would come and fix everything while I took him out his word and I waited and I got no call from the Repair area so I called John Paul again and he put in a second request and I told him I don’t want the chairs I want you to take them back and he insisted that I talk to their customer service person that she would make me happy couple days later talk with Customer Service person I don’t want the chairs. I want them to pick them up after talking with Customer Service. She said she was going to send an email to the general manager and the store manager to help me out. I waited all day did not get a call from anybody so I called John Paul again and was told he was busy and would call me back. I waited a little while and I called back to the store again he had left for the day. The store doesn’t open early in the morning so he wasn’t even there full eight hours , he’ll be out on his days off for the next two days. I am so disappointed with Customer Service at the Pleasant Hill Lazyboy. They could have rectified this immediately so I’m putting this out there to warn other people just beware and I hope I hear from...