ALDO Outlet — Local services in Pleasant Prairie

Terrible customer service!!!!!

Yesterday around 6-7pm me and my wife came in to look at some chelsea boots not knowing if they are true to size or not. So I ask the lady working, “would you recommend up sizing or down sizing in the chelsea boosts?” And she says in quote with an attitude. “Um I don’t wear mens shoes so I don’t know.” While rolling her eyes. after she says that I’m just standing there trying to process a response to that. So I ask do you have a size 9? She says I’ll check you can sit over there. While me and my wife are sitting down trying understand why she replied with that remark for no reason. She literally almost throws the shoe boxes down on the bench making a loud noise. And says “here” and just walks away, more attitude just looks and sounds like she doesn’t want to be there. Again me and my wife look at eachother just in shock, and we both agreed to just leave and take our business elsewhere. If there was a manager or something I could’ve spoke to it would’ve been great but all I can say is whoever was working from 6-7pm on Monday needs to be checked! She has a bad attitude and smart remarks that’ll leave a bad taste...

“I recently had a fantastic shopping experience at the Aldo store in the Pleasant Prairie Premium Outlets (located at 11601 108th St, Suite 589). The customer service was truly top-tier. From the moment I walked in, I was greeted by warm, friendly, and professional staff who asked the right questions to help me find exactly what I needed. A young beautiful lady who assisted me was incredibly helpful, but I especially want to commend the store manager on duty that day, who was courteous, kind, and went above and beyond to make my visit memorable. I truly appreciate their outstanding service and would highly recommend this Aldo location to anyone. Thanks again for a great...

When I walked into the store I was greeted with a smile and all the sales. Very warm and welcoming Melissa went out of her way to help me find a certain color shoe for my dress. She even went above to make sure I got all the sales that were offered. Thank you Mellisa for making my day with a simple smile and greeting. May you continue to make some else’s day with your...