Villa Italian Kitchen — Restaurant in Pleasant Prairie

On October 26 2018, this establishment put through 6,500 transactions dating back to March 2018. People had initial charges from their visits pending on their account, only to have unknowingly dropped off. (How many people watch to see if a $10 pizza transaction actually goes through on their account?) Therefore, thousands of people were suddenly hit with multiple charges, stemming back months. I even know someone (who visits frequently as they work in the mall) who’s account overdrafted because they were charged months later without the establishment announcing or asking for a re-authorization to charge their card, months later. The restaurant even unplugged their phone lines so they did not have to deal with people calling to ask why their cards were suddenly charged transactions dating back months prior. They never closed out their batches at the end of the night and stopped doing their accounting until the end of October. I do not trust this establishment anymore with my credit card information, and nor should you. Consider it a warning if you choose to eat here...or...

I’m annoyed with this place. Their website says they close at 9. I went to place my order around 6:30 online and it says they can’t take the order I called and they said they close at 7. So the next day I made sure to place it in time. I called ahead of time and they said they close at 7:30 today since it’s Friday. I placed my order online at exactly 5:58. The tracker said I’d get the pizza at 6:50. I called the customer service at 7:11pm and asked where my pizza was. They called the restaurant and let me know they’re sorry and I should get it in 10 minutes.. so I wait and wait. No pizza ! I call them back at 7:45 mad and ask where my pizza is. They called the restaurant again and they said the driver is picking it up now and will be there in 10 minutes AGAIN... I wait and wait. I call back at 8:02 still mad asking where my pizza is. They told me the SAME thing they told me the first 2 times. (Give them 10 minutes) it’s now 8:30...

Surprisingly not bad for mall cafeteria food. My 5yr old loves pasta and marinara, over pretty much everything. We stopped at the pleasant prairie outlet mall on our way to Lake geneva, and of course my 5yr old NEEDED a snack. The cafeteria is clean, with limited options but we weren't there for a meal so It was perfect. Plenty of tables, and clean well kept restrooms, with a family /nursing...