If all you need is a battery replacement for your watch, this is apparently the place to go. The vast majority of the five-star reviews involve only a battery replacement, which, let's be honest, is not "watch repair," nor is it even difficult.
I took my watch in to have the bracelet repaired, as the fold-over clasp was broken. It was something I thought would be relatively simple, since it didn't involve any of the internals of the movement.
Thomas was very polite and explained he was unable to repair/replace the bracelet or clasp. Maybe he was intimidated by the task since it wasn't the standard Mickey Mouse Casio that just needed a battery. And before you jump to conclusions thinking, "Oh, this must have been a rude customer and that's probably why Thomas declined service," you're wrong. Thomas won't even remember me because our conversation was very polite and brief.
Whatever the reason, I no longer had any confidence in his actual "watch...
Read moreI took two watches, different brands, to Macy's for a "warranted battery replacement". Both came back a couple months apart with estimates and a statement "water damage" - wanted $900 to fix one, and $1200 for the other. Neither watch had experienced water, and in fact had worked fine sitting in my drawer until the batteries gave out. I had Macy's return them back to me unrepaired. I then took to them to Thomas Watch repair. Extremely courteous and professional owners. They opened the watches while I waited, showed me the interiors - undamaged - checked watches out - replaced batteries - everything worked fine. Total price $18 for one and $27 for the other. Watches have been working perfectly. I am very pleased with Thomas Watch Repair and will only go to them for future...
Read moreI popped into Thomas Watch Repair thinking my Seiko watch was broken, meaning the stop watch was "not working properly". I was asking for assistance and possibly repair of the watch. I love this watch but don't wear it often. Thomas explained, very politely, that my watch was fine but I misunderstood how to use it correctly. He then explained the operational details to me in detail and sent me on my way, no charge. I am just overwhelmed by his honesty and professionalism. This level of customer support is virtually unheard of in this day and age. So, I highly recommend if you need and service or repairs to your watch please support this small local business. No, i don't work there, I am not family related, and no I am not being paid for this review. I'm just telling...
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