Thomas Watch Repair — Local services in Pleasanton

If all you need is a battery replacement for your watch, this is apparently the place to go. The vast majority of the five-star reviews involve only a battery replacement, which, let's be honest, is not "watch repair," nor is it even difficult.

I took my watch in to have the bracelet repaired, as the fold-over clasp was broken. It was something I thought would be relatively simple, since it didn't involve any of the internals of the movement.

Thomas was very polite and explained he was unable to repair/replace the bracelet or clasp. Maybe he was intimidated by the task since it wasn't the standard Mickey Mouse Casio that just needed a battery. And before you jump to conclusions thinking, "Oh, this must have been a rude customer and that's probably why Thomas declined service," you're wrong. Thomas won't even remember me because our conversation was very polite and brief.

Whatever the reason, I no longer had any confidence in his actual "watch...

I took two watches, different brands, to Macy's for a "warranted battery replacement". Both came back a couple months apart with estimates and a statement "water damage" - wanted $900 to fix one, and $1200 for the other. Neither watch had experienced water, and in fact had worked fine sitting in my drawer until the batteries gave out. I had Macy's return them back to me unrepaired. I then took to them to Thomas Watch repair. Extremely courteous and professional owners. They opened the watches while I waited, showed me the interiors - undamaged - checked watches out - replaced batteries - everything worked fine. Total price $18 for one and $27 for the other. Watches have been working perfectly. I am very pleased with Thomas Watch Repair and will only go to them for future...

I popped into Thomas Watch Repair thinking my Seiko watch was broken, meaning the stop watch was "not working properly". I was asking for assistance and possibly repair of the watch. I love this watch but don't wear it often. Thomas explained, very politely, that my watch was fine but I misunderstood how to use it correctly. He then explained the operational details to me in detail and sent me on my way, no charge. I am just overwhelmed by his honesty and professionalism. This level of customer support is virtually unheard of in this day and age. So, I highly recommend if you need and service or repairs to your watch please support this small local business. No, i don't work there, I am not family related, and no I am not being paid for this review. I'm just telling...