Kahians Appliance — Local services in Plymouth

I have never written a review before but I was so impressed and amazed at the quality of service I received from the Karina staff. I purchased a Kenmore refrigerator 7 years ago from a big box store and it failed two weeks ago. I learned that the Kenmore product was really an LG product and there had been a major recall due to a faulty compressor. Long story I could not get any assistance or cooperation from an AI messaging system so I abandoned any thought of pursuing having the repair done under the 10 year warranty or the class action suit. I decided to purchase a new refrigerator and was referred to Kahians because I was told they provided excellent customer service. I could have never expected the high level of service I obtained when I discovered a flaw in the new refrigerator that was a result of a defect from the manufacturer. The team went above and beyond what I would have ever expected, even reaching out to the manufacturers representative and to GE themselves. I could not reach anyone at Kenmore to discuss my original issue so having such a retailer and a staff of people at Kahians to speak with and to assist with this issue was so refreshing and wonderful. It just goes to show that working with a local, family operated business who truly cares about their customers and provides excellent customer service is absolutely the way to go. Thank you to all the folks at Kahians for such a great experience. In today’s world where customer service is not a priority it is so refreshing!!! I highly recommend Kahians if you have any appliance needs.

Rich from...

I wanted to share my exceptional experience with Kahians Appliance during a holiday emergency. I woke up to find my refrigerator had stopped working just days before Christmas when I would be hosting a large family gathering. Given that it was an older fridge, it was a better financial decision to replace rather than repair it.

After reviewing some appliance options online, I went into their store and the salesperson found me the perfect refrigerator. While there, I decided to replace my older microwave and was provided a great recommendation. They handled my situation with a sense of urgency, coordinating the delivery the next day. The delivery was smooth, and the installation was handled with a high level of professionalism and service.

I highly recommend them to anyone in need of reliable and efficient appliance services. While the experience of a malfunctioning refrigerator days before Christmas was stressful, they truly went above and beyond to ensure my satisfaction, and for that, I...

Awesome local store. So much better than Lowes or any other big box chain, which cannot seem to give you even the most basic customer service and cannot deliver anything when they say they will in terms of appliances. After I cancelled with them on a washing machine, I called up Kahians looking for the same machine. They didn't have the one I was looking for, but they had a more expensive model that had more features. I said that was a little more than I wanted to spend and he offered me a good deal. So I said great. Then he told me he could deliver it that day. Now that's what I call customer service! The prices are no different here than any big box. The difference is there is actually customer service here. Everyone is knowledgeable and pleasant. From the salespeople to the delivery drivers. I hope I won't need another appliance soon, but when I do this will be my go to store from now on. Support local business...