Stor-U-Self - Plymouth — Local services in Plymouth

They don’t honor their own advertised Veterans' discount.

I went on-line to find a reasonably priced, local storage facility, to keep some furniture, here in Plymouth, Massachusetts. I came across “Stor-U-Self” Storage, at 8 Natalie Way. They were close-by, clean, and priced similarly to what I was finding elsewhere. They offered a 9’X10' indoor, first floor room for $114 per month, with a promotion for the first two months being 50% off. It’s of note that this promotion isn’t anything particularly special since I found that the price was very similar to other storage facilities prices for the same size room, and the “first two months at 50% off” promo wasn’t dissimilar to the 1st month free that many storage facilities offer. Their website also clearly advertised a 5% discount for Veterans and Seniors (I’m a 62-year-old VA-rated Disabled Veteran).

I reserved the 9’X10' room on-line and went over to the facility to look it over and see the room. When I arrived, I met with the Assistant Manager, Jonathan Busby, who took me on a tour of the facility and showed me larger rooms on the second floor (which I declined). He also made sure to show me a “price sheet” and pointed out that I was quoted the “on-line price” because the “in person price” was $239 per month (no such “in-person” pricing was advertised on their website, nor posted at the facility). We also spoke about the advertised first two months being 50% off. He pointed out that when I booked the room, I would pay for the first month and the second month would be free. As part of our ongoing conversation, I pointed out that, while it wasn't quite what was advertised (50% off each of the first two months), it equated to the same thing and that it was no different than many storage facilities do as promotions. Which he acknowledged.

When we came back to the Office, I asked about the 5% Veterans' discount that was advertised. Jonathan bantered about not “knowing how to apply the Veteran’s discount in addition to the first two months at 50% off promotion”. We chatted about the difference between a temporary sales promotion and a stated permanent discount but, ultimately, I was told that Walter Pollock, the Facility General Manager, would likely be able to help me.

I waited patiently for Mr. Pollock to finish with two other customers and then he came over to chat with me. He unequivocally stated that they would not honor the Veterans' discount. He gave me a litany of reasons, 1) I was already receiving the “on-line rate”, rather than the “walk-in rate” (there is no posted “walk-in rate”, only a sheet that they carried around with them), 2) I was receiving the “first two months at 50% off” (a temporary promo, not a permanent discount, and no different than any other storage facility), 3) I didn’t confirm, book, and pay for the room on-line, in advance of coming in (the system sends you an e-mail message, instructing you to being in the reservation paperwork to the facility to sign the contract for the room), and 4) “We aren’t going to just give the rooms away”.

I pointed out that, in good faith, I did everything that the website told me to do, I wasn’t asking that they “give away” the room, and that “for what amounts to a self-advertised $6 discount, [they were] going to watch business walk out the door”. I further indicated that I wasn’t trying to be nasty in any way, I simply expected them to stand by what they advertised. Mr. Pollock just shrugged his shoulders and walked away. I left the building to bring my...

Best storage place ever. We just moved here to a smaller place than we had before so we needed a storage unit for our stuff that couldn’t fit in our new place. I called around to a few places earlier in the week and they were all “ok” in the price wise and customer service friendly areas. My husband and I went to check out one place and they weren’t open on my husband’s only day off and really short hours the rest of the week. You had to get out and check in in the office. Drive across the street to the units. Then check back out in the office. (With 2 small children getting them out and then back in and then back out over wasn’t going to work.) Another place only had like 3 different size units, really small or really big. And only upstairs available at the moment, no elevator. (Once again, seemed kind of impossible to handle with 2 children and whatever stuff we were moving.) Another place gave us a quote and then when we went to sign up later told us about all these other fees that add on. Stor-U-Self looked big and fancy and really nice so I thought it would be way too expensive. But then online I saw, pay one month get the next month free. So I thought it would be worth it to check them out even if we only used them for two months while we found another unit. We walked in and immediately were like “Yep! This is what we want!” They we’re upfront about the one time and recurring fees. (Which if you have your own insurance you can use that, they don’t make you buy theirs unless you don’t have any at all.) They had so many different sized units so we could choose just the right one. They gave us a tour and showed us the sizes. The entire storage facility including the units and the parking, are all indoors. Well lit, and very clean. Not to mention temperature regulated. It was pouring rain and even snowed the week we moved so that right there was awesome. You set your own pin, or use a QR reader on the app for the keypad (which you drive right up to) to get in through the huge garage door. (Which by the way is all glass. I know this doesn’t really matter but I like that you can see outside and don’t feel like you’re in a dungeon. It’s the little things, lol). When they saw we had two small children they gave us a unit right on a corner at the beginning of an aisle so we could park the truck and could see them while we worked so we didn’t have to get them out. They have carts available for customer use which is cool if you don’t have your own dolly/hand cart. They have numerous cameras with live feed that display in lobby. There’s a bathroom inside the office. This place is new, and so far, they’re amazing. They were thorough with explaining how everything works, including access (which btw is everyday 7am - 9pm whether the office is open or not) what we were singing up for, and emailed us all our paperwork after. Their website is great and informative too. They were so nice and friendly to us. I am so happy we found Stor-U-Self when I was starting to stress out. They have made this move so much easier. I’m glad a have a safe, secure, easy, comfortable place for our stuff that works out great for us and our wants...

I need climate controlled storage for furniture and household items when I sold my mother’s house. I walked into Stor-U-Self in Plymouth, where I live, and was immediately greeted by Walter. Walter was friendly, knowledgeable, and not pushy. I immediately felt at ease. I told him the amount of furniture I needed to store, and he suggested two different sized units. Before we went and looked at them, he told me how much each one was, and that I was eligible for a two month discount!

We went and looked at both, and I chose the larger one just to be safe. Before we went back in the office, he showed me the entry and exit overhead doors, and the inside parking to unload. Inside parking! I was amazed! And the place is clean - spick and span. The units, the office, the hallways, the inside parking area, the outside grounds and even the bathrooms.

We went back to the office and sat down to do the paperwork. Everything was itemized and explained, and there were no surprises. Walter walked me through everything, and answered all of my questions. The paperwork as done in about 15 minutes, and I walked out with my access code, and keys to the padlock I purchased while I was there. They even sold boxes and moving supplies.

I’m very happy with my decision to go with Stor-U-Save, and I give Walter Pollock my highest recommendation. He is a gentleman and a man...