The UPS Store — Local services in Plymouth

I dread going into this store because of this one male worker they have there. He is rude to everybody and tonight was no different. I held the door for the UPS driver to come in and I followed him in and walked up to the counter. The worker was busy with a package on the scale so I moved to the right and put my box up on the counter to wait. Soon he told me to move my box over to the scale, which I did, and I pulled up the Amazon app to get my return code. I used to print the return code, but the last time I came in with it printed, he refused to scan it. I asked him if he could help me find the code and he told me he didn't know how. It took me awhile to find the code, but it didn't faze him, he was on his cell phone texting and playing music. When I found it, he scanned it, took my item out of the box and told me to take the box. Now I have seen him (in the past) make a lady buy a box when she said her return was no box needed- that's why I left my item in the box it came in. He handed me my receipt. I turned to walk out and he yelled at me to take the box. Literally yelled at me. I told him that he was not a very nice person and that I knew he was lying about not knowing how to help me in the app. He said "maybe I was lying and maybe I wasn't" and yelled even louder. I would say as loud as he could, for me to take the box. I grabbed the box and left. Out in the car, which was in front of the store, he was looking out at me laughing--blatantly laughing-- at what had just happened. Nobody should be treated like that! I have seen him treat others awful and I just cannot believe this guy still...

To start Angie is the nicest lady out of all this. I used next day air which is 80 bucks to start to ship a package to Panama City FL. Ups guaranteed my package. First error a lazy worked didnt put it in the right bin in Bourbon IN. Second error it didnt make the plane till two days after ship date. Third error my package arrived in Pensacola, FL three days later and was put in as a weather delay. PNC is not far from there and there was no weather or severe storms to delay this package. Fourth error the person expecting the package has to drive to Pensacola to get the package i paid to have delivered next day. All in all it took 4 days to get this package. Lisa was no help and extremely rude to both of us she gave a solid zero effs. It has been a month or more and i still havent recieved my refund. Lisa argued that i shouldnt even get my refund because of this bogus weather delay that was put in the tracker 3 days after the guaranteed time. I give lisa a zero outta ten. And will never use this unprofessional ups store again after this first...

We received an engine from the UPS store in Plymouth Indiana that was packed and shipped by the UPS store there. Our customer asked them to pack the engine good. The pictures below show what we received. This is one of the worse packed engines that we have seen in 15 years in business. There is very little packing material. Peanuts are the wrong material to use for something this heavy. The cardboard box used was under rated at 65 pounds and the engine weighed 68 pounds. Too little tape was used on the bottom and there should have been extra cardboard used at the bottom to support the heavy engine and therefore the bottom burst open in transit. I called and spoke to the owner. She was not very receptive in receiving the information and gave me the quick blow off. I told her I am trying to give her information to improve her business. UPS damages a lot of our engines even when they are packed right. For the UPS store to package something this poorly and then be resistant in taking private feedback is not good. So why not...