Fossil Outlet Store — Local services in Pocono Township

We walked into the store about 5:30 PM today; things were good till Venessa (the new girl) was handling us, but when the Caucasian girl tried to intervene and got involved with the sales, things turned out to be very unhelpful and frustrating, the showed least interested in helping, and rudeness was all over her face. She even expressed her pathetic attitude once her boyfriend walked in. Hopefully, the store authority will note this incident and ensure that this girl behaves when she is working. Otherwise, seeing the store lose a lot of business soon won't be surprising because of her attitude.

Again, Venessa was wonderful and should be looked after, as with more experience, she will become an asset...

Watch breaks. I take it in and they say they will give me 50% off another watch. Which makes no sense. The watch was bought with a BoGo 2 for $89. So basically the only solution is to hand in the broken watch and get 50% off of another watch which means I don’t break even I actually end up paying full price for the new watch because I already paid for the old one. Makes no sense will never wear another Fossil Watch. Stupid system. Also the GM needs an attitude check and needs to learn how to speak to people. Poor customer service...

Terrible customer service. Walked into an empty store and neither of the two salespersons acknowledged me. I brushed it off. As I walked through the store, I was underwhelmed. Much of the products are very old Fossil collections and not appealing. A woman came in and I heard both associates very cheerfully acknowledge her and strike up a conversation. I looked up and as I knew would be the case, the woman was white just as the two...