Kate Spade Outlet — Local services in Pocono Township

Disappointed. Returned a bag my daughter got me as a gift. She bought it memorial week sale my birthday was the 1st of June. It was really expensive and bigger than I wanted so we exchanged it. She also works 2 stores over. I picked out a cheaper smaller purse with a wallet. Ended up costing $50 more for one day. Look at it as a no return policy or don't get them as gifts if the sale expires 2 days later. I feel really terrible my daughter is a college student working three jobs trying to do something nice for my 60th birthday. She bought 4 purses, cleaners and a charm over the past few months. I told her try Michael Korrs. I'm going to feel horrible every time I use my purse because I wanted a...

This store is the worst! Unfortunately the lady whom states she is the manager seems to know very little. Whikst I was greeted it was extremely hard to get any kind of help. As an avid Kate Spade collector I am extremely disappointed. The store is constantly dirty and staff appear to be more interested in chatting with each other. Store looked like a jumble sale not a high end purse outlet. I notice the staff have changed drastically in the last few months and the changes were not good. Seems like all the good staff have gone and that says to me there's no value to staf so they move on. Such a shame!! Perhaps Kate Soade should be more interested in nuturing...

I had the pleasure of visiting the Kate Spade outlet in The Crossings today, January 30th. At that point, I was the only customer in the store and was greeted beautifully by Stephanie and Brittany. I had an idea of what I wanted, which was a wallet to be used as a prize for a bingo event. I was directed right to the available items, and was assisted with color options etc. I ended up buying a lovely wallet which I know will be greatly appreciated. These two young ladies are what customer service should be about. Pleasant and helpful. I almost felt like I had a personal shopper. Thank...