Pompano Beach Driver Licenses — Local services in Pompano Beach

This is a smaller FLHSMV for all offered services. It is by appointment only and we made ours online two months ago here because they had the earliest appointments available in all of Broward County.

Initially, after having saved the appointment on my calendar from the email confirmation received from Ventus (their appointment system) when the Maps app opened the address and I followed the directions, it took us to the same address in "S. Federal Highway" near FLL Airport instead of "N. Federal Highway" near Copans. I reported the issue and it has been fixed in the app. I recommend using Google Maps instead.

The office is located inside the Pompano Citi Center, second floor, behind MTI (McDougle Technical Institute)! Go figure!! Check the indoor/outdoor mall maps or wayfinding boards if you're still lost.

Now to the FLHSMV office experience. It was horrible! Why do most of the employees at government agencies have to be so impatient, unprofessional and outright rude! No other employee anywhere else can get away with treating customers so poorly and unfairly. And, there's nothing you can do about it. It's not like you can address an issue. They simply dismiss you or call security to escort you out.

After having waited over an hour, they turned us away saying that my child's Birth Certificate was a copy when it clearly is not. It is the original one sent by the Florida Bureau of Vital Statistics 15 years ago that every other agency, including the Social Security Administration, U.S. Passport Office, School Registrars, et al. have accepted. But, the lady at the window that we were called to and her supervisor who she huddled with on the side, said it was "a copy" and told us to get a new one from the FBVS, make a new appointment and return another day.

At least I can speak English. I was disheartened with the way they talk to foreigners, non-English speakers, and those with very basic English that were there.

There's so much more that I can share but they probably already blacklisted me in their system just because I tried to explain that the Birth Certificate IS an original.

Suffice to say that I made a new appointment this morning for the next available date/time at another location, which is for the end of October 2022, and I won't be returning to...

I would recommend this place to everyone. It's a big problem that I don't know English. But the manager Sonja made so much effort to help me in everything. Kind, with a smile on her face, she made everything very easy for me. I took the exam with the help of an interpreter, which was nicely organized by the manager, Sonja. Thanks a lot. I felt like I was in my own country. Mrs. Sonja should give you 100 stars as a gift.

PILAR.L THANK YOU FOR YOUR PROFESSIONALISM. 100 STARS FROM ME, SRB. I have a big problem that I don't know the English language. Mrs. Pilar.L helped me a lot to make me feel comfortable...she came to help me very seriously and professionally . She translated everything for me, what I needed to do, it was not difficult for her to take her time and she translated everything into my native language, Serbian, during the translation. My examination was with a translator, Mrs. Pilar always repeated a question that I did not understand, because not all words can be translated into Serbian. I can say about this woman PILAR.L that she is a great professional. He knows how to do his job with clients. Thanks to PILAR.L, I got the impression that you always choose this place. If you are lucky enough to be greeted at the counter by Mrs. PILAR.L... you will be served quickly and efficiently. Thank you for your understanding...

8/24/24- the only positive thing here is the guard on duty today. He's very cordial and professional. The rest of the staff fit the typical DMV office worker.. no people skills and seem to dread being at work.

I've said this before but outside of replacing it with staff who focus on a positive experience for the clients, I think this whole operation has degraded tremendously. You get well before opening, only to make a line regardless of the purpose of your visit (ID vs testing or DL matters).

They only allow the person who is there to be serviced regardless if the other person is their translator or can answer validation questions, if needed. No, I had to wait outside of the office.

Anyway, this is what the US criticizes about third world countries and/or socialist countries. Yet... here we are. With this bootleg system.

It wasn't like this when I moved to S.FL in 2017,...