Shoe Dept. Encore — Local services in Ponca City

Only a Hi when I walked in this am. 2 associates where at the counter & just keep talking to each other. NOT once was I asked if I needed assistance even when I was trying on shoes, would have been great to be able to try the left shoe on, which they keep in the back evidently. There were only 2 other customers in the store & no one was helping them either. I found what I needed by myself & then when I went to check out no body was there, she walked to the back (not once stopping to check on any of us customers). Totally Rude & not even helpful staff. I still spent over $100 because I needed new running shoes but I won't be back. Management needs to work on these associates regarding customer service &...

Do not keep shoes in the boxes. Must find an employee to go get shoe to try on. Only 2 employees working. They stanf at front and talk. Say it is because of theft that they do not keep shoes in boxes bit they are the ONLY store in Ponca that does this. Chapman keeps both shoes in box as does Stage, Tractor Supply, and Atwoods. Went in twice in 1 day but could not get anyone to help. Go to Stillwater or Wichita or any other shoe store. Not worth the hassle...

Not shoe Encores fault but they don't sell Nike anymore which means they will possibly lose some sells. I only go for Nike and now that Nike changed their policy about who they sell to, i won't have any reason to return. However it is a great place to shop for shoes,and customers service was...