Kimball Appliance — Local services in Port Huron

We purchased a refurbished washing machine from this store about 3 months ago in August 2014. My mother-in-law had purchased appliances, both new and used, from this store in the past and recommended it. I like to support local businesses so I decided to give it a shot. We found an affordable Whirlpool that had been refurbished and that we were told 'Works great and should last us a while.' This machine looked a little older than I would have liked for the $220 price tag but a new model of this would have cost closer to $500/$600 so I decided to go for it. Kimball's offered a 30 day warranty on the product so I ran about 5 loads that month and it worked fine. Fast forward to October... On average I may do 2/3 loads of laundry every 2 weeks due to the fact that most of my professional attire gets dry cleaned. This would mean that I had run maybe 18 loads of laundry by this the end of the that month. One day I went to change loads and realized that the machine would not shift from the wash cycle to the rinse cycle or the spin cycle, not even with a manual adjustment to the nob. Not wanting to deal with a second broken washing machine in 3 months, I decided to purchase new. Today I called to see if they would at least buy back my broken washing machine to refurbish and re-sell or scrap. The response I received was that it was past the 30 days, I had for 90 days, so it wasn't their problem and I should put an add in the paper to see if I could sell it that way. No apology, no sympathy, no nothing. When I replied that I thought it was a little steep to have charged over $200 for a refurbished machine and not even have the option to sell it back I got a similar response... why would they want it back if it didn't work and that they had too many refurbished machines and that it wasn't their problem. I think it's unfortunate that this is their business practice and they could care less about their customers returning to provide additional business. I wasn't looking for a refund or for them to change their policy but maybe to apologize for the fact that they sold me a product that should have lasted much longer than it did, to offer me $50 to possibly buy back the machine to be refurbished again, or at least to come remove it as to avoid costing me any additional money. I didn't get a single one of these things. I'm not sure how long I should have expected the product to work for but I do know that I will not be purchasing any thing else from this place and neither will my family and friends. Business gets referred by word of mouth, especially for family owned businesses in small towns like Port Huron, and I would never recommend this place to anyone and I would deter anyone who is considering purchasing from here not to do so. Their customer service is...

Brought in my vintage record player to be repaired. I asked them to replace the belt because it sounded as if it was worn out. The service was done in a timely manner. I received a receipt saying it was "tested" and in good working condition. I brought it home and the turn table wouldn't even turn. I immediately called, frustrated. Without so much as an apology they asked me to bring it back in right away. Someone met me in the parking lot and took the record player back into the store. They then explained that the service tech would get back with me. Long story short. I went back after a very uninformative phone call stating a new smaller belt was put in and ready to be picked up. I came record in hand to test it myself. The player was sitting out next to the counter (out in the open). The record played well. However the tech casually mentioned that the lid prop and hitch seemed to be broken now. The wood in the back was cracked. He then states he "wasn't sure what happened and figured I dropped it when I had taken it home. He then came to say that it looked like "somebody tried to fix it with additional screws. I was infuriated. I had not dropped my record player. Not only did they not fix it the first time around they actually damaged it and accused me of it, with again absolutely NO APOLOGY. Just that they "weren't equipped to fix it and they didn't know what happened". I would NOT recommend this place to anyone for ANYTHING. They had obviously dropped my record payer and did nothing to alert me...

When our refrigerator died 36 hours before we were leaving town for a week, the first and only place we considered was Kimball’s Appliance. We knew they would have what we needed, and that there was a good chance we may be able to have it before we left. With Nick’s knowledge and guidance, we selected a beautiful GE French door fridge with freezer drawer on a Monday at 4. It was installed and running by Tuesday at 2, thanks to the great installers, including Bill, whom I’ve known since I was a kid! Old fridge was removed and we were back in business before we hit the road.

Fast forward a week, and the freezer drawer is occasionally popping open. We looked all around, trying to find a common denominator since the problem wasn’t consistent, google searched the issue and couldn’t figure it out. So, while we hated to even consider it had a problem, we called Nick and the same day, Louie from the repair department was at our house. Spoiler Alert: a fifth of rum cannot stand up straight in the bottom freezer drawer for it to seal properly. Ohmygosh. I was mortified, but Louie was incredible. Patient, kind, and very gracious. I’d wasted his time and he made me feel like he had just stopped by for a nice visit.

If you need an appliance, mattress, etc., you’ll be hard pressed to find a more knowledgeable & professional team, exceptional customer service, a better selection and on point pricing. Locally owned and operated, Kimball’s is our go to for all of our homes...