Ulta Beauty — Local services in Port Saint Lucie

Normally, I don’t like writing reviews, but this one deserves the time to express how I felt. This was the worst experience of my life. If I could rate it -10 stars, I would. I had a $200 purchase, and at checkout the clerk offered me the opportunity to apply for the store’s credit card because it came with a 20% discount. Given the significant amount, the cashier persuaded me to apply, and I provided all my details. The process began at 7:55 PM, and by the time it was completed, it was already 8:00 PM.

After processing my application for the store credit card, the cashier informed me that I should pay with another card because the new card required approximately 10 minutes to be activated in the system—and they did not want to wait since they were about to close. Naturally, I wanted to use the new credit card, but the clerk was told that the manager had instructed that no waiting time could be allowed. After spending an hour selecting my products and completing the application process, I had to leave without finishing my purchase because they refused to wait for a service they had initially offered.

When the manager arrived, I expressed my concerns, but she completely ignored me and demonstrated a severe lack of customer empathy. As a manager, she should set an example in customer service. Finally, I asked the sales clerk if, given that they were unwilling to wait, my credit would remain unaffected upon cancellation. She assured me that it would not be impacted. I sincerely hope this is the case; otherwise, I will have no choice but to file another complaint, as I received poor service that unnecessarily affected my...

I recently visited this Ulta Beauty location and unfortunately had a disappointing experience with the store manager. As a disabled customer, I rely on keeping my identification securely on my phone to avoid carrying heavy or unnecessary items. During my visit, I was told that a physical copy of my ID was required to process my purchase — something that I knew was not company policy.

I confirmed this directly with Ulta’s corporate office, who verified that no physical ID is required for purchases and even filed a formal complaint on my behalf. I have made purchases at other Ulta locations, including the Vero store, with no issues using my digital ID.

It’s disheartening that this manager chose to ignore company policy and create unnecessary barriers for a customer with a disability. I hope Ulta addresses this issue so all customers — including those with disabilities — are treated with professionalism, respect, and...

Jakeup is Professional, talented, and trustworthy — He delivers every time!

Finally found my go-to stylist in Port St Lucie and I couldn’t be happier! From my very first visit, Jakeup understood exactly what I wanted, and every appointment since has been just as excellent. He is professional, reliable, and genuinely attentive — qualities that make it easy to trust him with my hair. His talented approach to precision cuts, flawless blowouts, and expert straightening always exceeds expectations, and he consistently delivers results that not only look amazing in the salon but are also easy to style at home. Beyond his technical skills, he provides exceptional customer service and creates a welcoming, comfortable experience every time. If you’re looking for an experienced, trustworthy, and talented stylist who truly cares about his clients, I highly...