GameStop — Local services in Portage

Stopped in last night to GameStop around 7:15 pm on 11/23 and was greeted by Kyra and Dominque. I had questions about my bonus points for my GameStop membership and even though the issue was not resolved, Kyra did her best but told me I'd need to speak to the Manager who could probably resolve the issue. No biggie, the effort was appreciated.

I am a New Nintendo Switch OLED owner and was looking for some games and they explained buying New vs Preowned very well and I found some games to get since it was buy 2 get 1 Free. I asked, "What about Skyrim?" and I heard an immediate "YES!" from Kyra. So I took her advice and picked that up as well as Hyrule Warriors and Dragon Quest XI.

Check out was a breeze and I got 3 games that priced at $59.99 for the price of 2. Not a bad haul I think.

Kudos to Kyra and Dominque. Both said they were new to the store and their customer service and friendliness were top notch and I wanted to give them a shout out for their help. Also, Dominique is a Prior Service Marine like I am, so make sure if you see him you tell him Semper Fi.

Thanks again Kyra and Dominque, look forward to seeing you guys on my next visit.

Bill...

I purchased an order online and for some reason, my address defaulted to an undeliverable one. The item was shipped back to the Kalamazoo location. That location contacted me to get the correct address to ship it back out. Several days later and I had not received my order. Contacted the Kalamazoo location and they referred me to the Portage location and to ask to speak with the general manager who would have handled the reshipment (the Kalamazoo location was very friendly, professional and kind). I phoned to speak with the general manager. Was informed that he was in a meeting and the person, Peter said "So, how can I help you." I begin to explain to him what happened, made the mistake of saying Kalamazoo office instead of store and he, first of all rudely corrected me "First of all, we don't have offices, we have stores" and told me that he can not help me and to contact customer service. Not only was he rude, but did not allow me to fully explain my situation and said "let me stop you there"...cutting me off. So rude and unprofessional. Peter, you do not need to work in a customer service...

I had promised my child all day that before we went home, we would stop and get the pokemon etb that was on sale for 34.99 at Gamestop, which we saw on their website. When we stopped in, they said they had the etb, but if I wasn't a paid rewards member, they couldn't sell it to me for the price that they had it advertised for online. I'm not talking about the extra few dollars off for the paid rewards member, but the everybody price that was listed on their website. First, there was nothing on the website stating that it was an online only price. Secondly, how absolutely ridiculous of a policy is it that they won't honor their own prices unless you pay for a 25 dollar a year rewards membership? The employee said this was a new policy from the manager. What a great way to lose customers. So, needless to say, we left without Pokemon cards, went elsewhere to purchase them that actually honors their advertised prices, and we will absolutely never go back...