Jared Jewelers — Local services in Portage

My fiancé got my gorgeous engagement ring from here. I love it, beyond words. We have been engaged for a while, and we began to look at bands recently. When we inquired about one in particular, we were interested in buying it. Our wedding is in May so we still have some time, however the sales lady told us that even if we used our Jared Card that we would have to put cash down. She told us that we could not add it to what we already pay on the engagement ring, that it would be a separate bill. This put us back, and we decided to hold off and not buy a band. Well this past weekend, I went to Tanger Outlets and went to the Jared Vault to get my ring cleaned. I saw a band that I LOVED and it complimented my engagement ring beautifully. It was literally so amazing how well a band matched my custom designed ring. I inquired about it, and informed them what I was told in the portage location. They were very confused and told me that it is not true. They also told me my monthly payment is not going to go up, just the amount of time to pay it off will increase. You better believe that I bought the band there, and I can't explain my gratitude to that store. I went in the day after purchasing back to the portage location, because they size in store. I wanted to get it sized, and they couldn't find my purchase. It took a while, but they ended up finding it. She told me not to size it, and to wait. I didn't want to argue, so I left. They also went from smiles to a serious look when I told them I bought it at the vault. I understand that it wasn't your store, but it isn't like I went to a competitor. I have always felt like I was being watched like a hawk in the portage location, I even went in for a cleaning and walked out with a credit card once. That day the sales rep was taking my info then said well good news is that you are qualified, and I was like..oh ok? and that was that. I will say that the service here is good, but there are inconsistencies between the stores that can easily frustrate...

Went in yesterday, they were pretty busy. I paroused around while I waited for a salesperson to come available. As I walked around I noticed this tall gentleman staring at me from behind the counter. He wasn't dressed like everyone else (he had on jeans and a tucked light colored shirt, everyone else were dressed in a suit) . We met eye contact, I approached him and asked for help. Told him that I was looking for a specific necklace for my wife. Pulled out my phone and showed what I was thinking. He seemed OK at first, but when I started asking about diamond earrings the guy seemed to get really nervous and I noticed him shaking alot when he was taking out pieces to show me. It made me uncomfortable because he was so uncomfortable. I used to work in retail (at a jewelry store in fact), so I get the whole profiling and such..... But still, I hate to have to go out of my way to make someone feel comfortable around me simply because they have a preconceived expectation of me based on my appearance. It gets tiring. Anyway, I gathered this gentlemen's name (I think it was Brian or something to that effect), told him I planned on buying today and that I planned on shopping halesburg and Roger's & Hollands. But given my experience I had sort of made my mind up that I wasn't gonna buy from there, not that day..... Shockingly, I received no where near the same experience from the other jewelry stores (halesburg and Roger's and Holland). In fact I felt very invited by the staff of these two stores and I then realized that the hang up was this particular guy... He and only he with his preconception, maybe from his personal experience, I dunno... Had a personal hang up with me. And as a result he lost a sale. And Courtney at Roger's and Hollands earned my business that day. And I was actually prepared to spend $3k (but I spent just shy of $2k) that day bc this Christmas was special for my wife and I. We are having...

The staff at this location is consistently attentive, welcoming, and brings a helpful precision that can only be rooted in experience. Jen and Joshua sat with me to come up with some engagement ring candidates. Then, I had my main squeeze stop by to do the same. I called Brian to warn of her impending arrival and to ask them not to directly share with her any of the selections I had made, but rather to start the process over again with her so that we could see if there was any commonality with her results and mine. Finally, at my follow-up appointment, Jen provided guidance based on her meeting with my gal and we came up with what should prove to be just the right piece for popping that age-old question.

While Jen worked on the particulars, I had a very nice conversation with Brian about watches, for which we both share a passion. I noticed him eyeing my watch with curiosity when I first arrived and so I offered it from my wrist for him to have a closer look. Without saying a word, he walked it over to the Jewelers and had it cleaned while we spoke of vintage classics, storied brands, notable wearers, and market trends.

What you need to know is that the folks here are committed to helping you find just what you're looking for and they advocate for you to get the best pricing and financial products they can. I never felt like I was on that proverbial used car lot, and only felt valued and respected. Their happiness for us was evident in their character, and that's not something you're likely to find at just any jeweler.

Stop on in there and see for yourselves. On the chance it turns out not to be the right fit for you, I'd be willing to bet this crew would still offer you suggestions on other places to look if they don't have what you need. They just want to help.

I look forward to my order coming in for retrieval and visiting with the team again....