EWF Modern — Local services in Portland

We are writing to you to end this debacle of an order. We are asking for a refund of our deposit as the product we ordered has never been delivered and we don't believe it ever will be. You have not held up your end of the commitment. I have tried for what is getting closer to half a year to be patient for our cabinet and you have never delivered it. We should not have to go through this. I now have to find another cabinet and wait for it. You have caused us a great deal of trouble. It should not take this long for one piece of furniture. This whole ordeal is just astounding. I continually am the one reaching out to EWF as the communication from EWF has sorely lacked and only to be put off again and again. Promised that it is going to be complete but never is. We are tired of waiting and want our money back so we can order from someone who will deliver on their honest word. This is very poor business practices. I would never treat my client like this. Not only are you off by months on your timing but not once in my communications has anyone offered to make this right. We continually are promised that our cabinet will arrive. It never does. Once again you said I would be contacted this week and once again I did not receive a call and our cabinet does not yet seem to exist. Something fishy is going on. You missed an important delivery date for us long ago and yet we tried to be understanding. No one did anything to make this right and our item has still never been delivered. Please refund our money immediately. Please send us confirmation from your...

This store is not well suited if you are not local. The store thought that perhaps the items could be shipped directly from manufacturer to us. After ordering several $1000 worth of furniture we were told that everything needed to go from manufacturer to Oregon then to the state in which we live. Higher shipping costs and several week delays. The freight company could not be properly tracked throughout the process and the store decided to close on Mondays leaving one less day per week to move these orders. If you call the store during business hours you will likely get voicemail. At one point we were able to travel to Portland for an overnight business trip so I was anxious to visit the store in person. The owner was there alone and much more interested in working with what she described as “her very good client”. She reluctantly helped me, the client that spent several $1000, after telling me to come back and me explaining that I flew in for a short period of time. The final kick in the teeth was when I reached out to the store immediately after getting an email regarding a floor sale. I asked to purchase a mirror on the floor and they said that they would arrange for shipping. I was emailed the next day that they sold to a local customer hours after committing mirror to me. I greatly regret supporting a business that would treat...

This store has some nice pieces and is curated well however we weren't particularly impressed with our whole experience. Neither of the sales people acknowledged my husband and I when we came in the store. Even when we decided what we wanted to purchase we stood around a while by the desk before someone even acknowledged our presence. The sales lady then tried to sell us the floor model, which she said is common practice for them. It may have been true, but the floor model had several flaws. She assured us that this $565 lamp has flaws right out of the box which didn't exactly bode well with us. We came to this store looking for something of high quality. The lamp in the box did end up being in better shape than the floor model but as craftspeople, we were hoping for something a little better quality. There were some small flaws and overall the wood could use more sanding. Okay for ikea furniture but not for "designer". I'm not sure if she was trying to unload a damaged floor model on us or if she just didn't feel like getting a boxed one from the basement...ultimately we are pleased with the design of our lamp but less than impressed with its craftsmanship for the price. Service here is...