Michaels — Local services in Portland

I had a deeply troubling experience at the Michaels location on Glenn Widing Dr in Portland (store #9967) that I feel compelled to share. I entered the store with excitement, intending to surprise my wife with a new Cricut machine, using four $100 gift cards I received from work as an incentive. What should have been a straightforward transaction quickly turned into an hour and fifteen-minute ordeal filled with frustration, disrespect, and outright threats made against me.

Initially, the store manager, Christina Cartwright, was helpful as we navigated the issues with processing the gift cards. After about 20 minutes, she successfully processed the first card, but when the register froze, she warned it could take five to ten minutes to reboot. While we waited, I made light conversation, trying to keep the mood positive. However, when the register came back online, Christina informed me that the first card now showed insufficient funds and that I would need to cover that amount, despite us both seeing it process earlier.

I asked for a receipt or some proof that the transaction had been voided since I didn’t feel comfortable leaving without documentation. Christina dismissed my request, telling me to “just trust her” that everything would work out or that I could call customer service. Feeling anxious, I asked if she would call customer service with me. She begrudgingly agreed but made the comment, “It’s not like I have anything better to do.” I then asked her if I had done something to upset her to earn the treatment she was providing me. Christina expressed frustration that most customers simply accepted her explanation and left.

As the situation escalated, I began to feel uncomfortable with her demeanor. I asked to speak to her district or regional manager for further clarification, hoping for a more constructive resolution. Christina flatly refused, stating it wasn’t worth bothering them for what she dismissed as a "care call." Despite feeling increasingly anxious, I maintained my patience, emphasizing that I didn’t want to upset her and just needed clarification. When she finally called customer service, she stared uncomfortably at me while she sat on hold with her headphone in. After five minutes of silence, she said she couldn't get through to them. I then suggested that I call on speaker phone.

Her attitude took a disturbing turn when she coldly stated, “Well, it seems that I just have to pretend that you gave me cash instead of the gift card because clearly, you won’t accept any other response.” I was stunned but calmly reiterated that shifting blame to me was unacceptable. She then asked me for my full name and I assumed that it was in case she needed additional info when she closed the register for the night, so I provided my business card. Her response was "don't be surprised if you have a complaint filed against you with your company tomorrow"

This encounter was unsettling, reflecting a complete lack of professionalism in customer service. I walked into Michaels excited to surprise my wife, only to leave feeling disrespected, shaken, and anxious about the potential impact on my job.

I have documented this entire experience in the attached photos, showcasing the progression of events and Christina's demeanor throughout. This incident has forever altered my perception of Michaels, and I am genuinely concerned for other customers who might face similar treatment. I urge the corporate office to take immediate action to address this behavior in their management. It’s crucial that they ensure all customers are treated with the respect and dignity...

This one is much better than Oregon Trail Center, way more stuff and super nice staff, like the omnipotent Cricut Queen(she really does know everything), and one of my top 3 retail industry engineers in all of Portland: Gregarious Weird Person in Heavy Metal makeup. They gave me so much more cheer and inspiration than they were obliged to. I still don't know if it's accidental or habitual with them as of yet, but I'm guessing it's the latter. I like your selection of vinyl much more than I used to and your prices are coming down. It has been noticed. I thought y'all had bumped your heads there for a bit. I'm also digging the holographic PVC vinyl by the yard. Better save me some!

If you guys can get your prices within 10-15% of Amazon, your business would probably double. I'll rewrite this review if I see you trying harder and give you a High 5 rating! Big A is all out of bullets until the transporter beam is in every home. Now is the time to approach price parity and keep the bleeding of your entire sector to a minimum. Thanks ,"Retail Apocalypse", now I spend even more time online and less out in public. I'm spoiled now by getting what I think will be best for me, not what you may have on hand. Now that's freedom. I, for one, despise waiting more than a day for crafty stuff cuz I might not be in the mood when it arrives.... Oh, wait. you must be counting on that . Go ahead, take advantage of my (many) character flaws. Crafty stuff is a luxury. Some of those Amazon orders show up here the same day. Hire more experts like Her Majesty. I ask for advice when I'm trying something out. Reviews are half paid for nowadays, so who can you trust. The person who is an artist or craftsperson who has experience with oil paInting might be able to help me blend acrylic colors to match USAFA blue. To the average floor sticker, I'm just a pain in the a$s. BTW, stars only apply to the Glen Widing...

Me and my wife went this location and was just looking around. Found some stuff we were going to buy. And the whole time we had some worker with bright colored hair follow us the whole time. At one point we had a few items out on the floor comparing them as we didn't have a cart and he walk up and put them away while we were comparing the features and options of the said items. So fast forward 15 isles later and we were in the pen isle. He followed us the whole time complaining about my mask being under my nose. Which I have a medical reason not to have to wear one. But I do anyways out of respect for the public and every now and again I need to breath without to catch my breath. Anyways he finds an item hang in the isle that had been torn off the security peg. And proceeded to acuse us of damaging the package grabs it off the shelf and walks away. Fast forward to the check out stands. He walk up while we were head to the register and show the cashier the pack of pens with damage and tells them we attempted to steal the items and proceeds to stand there while we are being rung up with what we were going to buy. He tells me I need to fix my mask yet again as he has the whole time even after being told I have a medical condition. Then proceeded to tell the cashier he thinks we are stealing. So I told him he was out of line and recommended to my wife to leave the items and not spend money at his location as we were treated like thiefs from the time we walked in the door and had it verbally said to his co worker infront of us at check out. Now me and my wife are not rich but I Guarantee the 6,000 a month we make is more then he sees in a couple at his job. Just because we are young in our 30s and white. We get profiled by a 18 to 25 yr old punk as thiefs. If your white in your 30s I wouldn't recommend you go here unless your alright being treated as a common thief and have them acuse you...