SK Northwest — Local services in Portland

I honestly was hoping I didn't have to do this,...but I think you need to be warned! I really do hate that I have to write this review because my initial impression when I walked into SK Northwest was really positive.

Well in February I purchased a Can-Am Spyder from a private party with 3100 miles. It was time for the 3000 mile oil change and inspection, so I researched the local dealers that could perform service. Needless to say, all the dealers in the Portland/Vancouver area had really bad ratings so I just picked SK Northwest. I really hoped my experience was going to be great because the folks there were nice and the facility was clean and organized. However, when I received my Spyder back from service, a couple things were extremely wrong. When I got home I noticed that one of the body panels were cracked. I called SK and naturally the service manager told me they didn't do it and I had the option to bring it back in so they could tell me to my face they didn't do it. Ok, I have zero proof that they did it but it's a stress fracture and,...they did it (I'm a material science engineer,...28 years, beside the point) looks like I'll have to eat the $249 repair! Secondly, the the left fog lamp didn't turn on. Just tonight, after spending a couple hours researching this on YouTube, I took a panel off that exposed the wires to the headlamps on the left side of the Spyder. Low and behold, they didn't reconnect wires when they took the panel off to change the oil and filter (if they even did that!).

I'm a stickler about quality and safety and I take pride in my work to ensure quality and safety is a design fundamental. If SK NW is going to be in the business of repairing state of the art motor vehicles, it's imperative that quality workmanship and safety consciousness be at the forefront of their service business model! Based on my experience with SK NW, it makes me wonder what else they forgot to do. I would hate to experience an SK NW catastrophic failure on my 3 wheeled vehicle at 60mph not to mention the countless 2 wheeled vehicles they've serviced in just the last 30 days.

This is for potential customers of SK Northwest. I paid $325 for them to essentially cost me an additional $249 damage to my Spyder. Hopefully I can reconnect the fog lamp wires but one would think that would have been included in the $325 oil and filter change?

One more quick note. My wife actually asked the Service Manager, "why are your Yelp ratings so low?". He said, "There was a person at their shop that no longer works there. And a couple customers were dissatisfied and tried to put the blame back on us". SK, I think you terminated the wrong person or not enough people! Well, at this point I'm not going to argue with the service manager about the damage to my Spyder nor my POOR CUSTOMER EXPERIENCE. I'm going to have my Spyder re-serviced by a reputable dealer to ensure it's safe. Additionally I'm going to help you SK NW by writing Can-Am Corporate to request they audit your ability to service their products!

Should have trusted the...

I bought my Razor Xp1000 in 2014 from SK Northwest Sale Department.They were great. I bought a lot of accessories from their parts department and have had no problems. Now their Service Department is another story. Last year my razor started missing when I would get on it. I took it to SK Northwest Service Department and told them what it was doing and they said they would check it out. After about 3 weeks had gone by, I called them to see if they found anything out. I was told by the Service Manager that they would get to it today. About a hour later the Service Manager called me and said the problems was I am using an after market belt. Another words I had a Gates belt on it and not a Polaris belt. I told the Service Manager that was not the problem because I switched belts and put on a Polaris belt that I have as a spare and it still did it. I told him that I know it is not the belt and that I would take him down to Sand Lake on that Sunday and show him what it does. I also told him that if it was the belt I would pay his full wage for the day and if it wasn't the belt that they would pay for everything and the Service Manager refused to do it and told me it was the belt. I told the Service Manager I will come down the next morning to pick it up when they opened up. When I picked it up, Shawn the owner was there and I told him what happened. Shawn apologized to me and I told him I will take my business else where. I took my razor to Columbia River Polaris in St. Helens. I talked to the Service Department about how it was missing. The Service Manager was very friendly and said they would put it on their Machine and see what is going on. They found that the ECM needed to be updated. Hey! PROBLEM SOLVED. It was not the belt.It needed a Computer update. SK Northwest Service Department is incompetent and I would never have Service done...

It was a very disappointing experience. The owner was great when he was trying to sell me a boat and a dock, but when the boat had issues and took on water the first time I ever used it he refused to talk to me again. The fellas in his service department are nice but the business owner sets the protocols. His team apologized to me repeatedly. Note that I had initially left him a great review after the purchase. Again, his team is nice but they called me to send it home with me when they thought they had fixed it 2 weeks in. I asked them to put it in the water to verify the repair (which seems common sense), and it was still taking on water. They later said it was a manufacturer defect with the impeller but wouldn’t fix it til the insurance was approved. Had I sold someone a boat that sank you can bet I’d have fixed it right away. They did repair the issue after the initial misdiagnosis, but they had it for a month. When I asked if I could just have my money back I was told the boss would give me less than half of the purchase price as it would now be a “trade in”. I gave the boss every opportunity to make things right and even warned repeatedly that I’d change my review if they didn’t make things right. The boss was out of town for part of the month, but I asked repeatedly to speak with him. He never called me back. He sent me a brief email that didn’t answer my questions and told me to speak to service. Apparently he can only speak to customers before the sale. He may know boats but he doesn’t understand customer service. His team is nice and delivered it to me once it was finally repaired. At this point I wouldn’t buy a pack of...