SAULT New England — Local services in Portsmouth

Purchased a sweatshirt for $138. As I was walking out the door, 3 minutes later, I found another sweatshirt in the preferred size and style for $58 (which I mentioned I preferred but they didn’t have my size. Turns out they actually did as I saw that as I was walking out). I asked if I could swap them out and they said I’d end up with store credit. There wasn’t anything else I wanted so I left with my original $138 pullover. I have a super sour taste in my mouth and disappointed I left without my preferred size and style. The owner said because they’re a small business they can’t give me my money back for the difference, even though it wasn’t more than 5 minutes since I purchased the first one… I was not told about the exchange policy until that time (which would not be a big deal since I am not local). I’m a small business owner and would never ever do this. PS I do apologize for not putting the single item I tried on back neatly, as commented by the owner. I did spend a total of $278 in a a matter...

Be aware of the "exchange policy". I had two shirts from there. Neither fit great nor did I like their look when I tried them on at home. After checking out other shirts in the shop to exchange them, there really wasn't anything I wanted, so I asked for my money back, at which point I was shown the "exchange" only policy. I was told that as a "small shop" they could afford to pay people their money back. That's fine I guess, and buyer beware, but I won't go back in there. I'll give my store credit to someone else and hopefully they'll be happy with...

Sault is always a treat and I was super excited to see the Portsmouth store! The store is always so perfectly curated and cute. The quality and selection of clothes is always excellent. They lean into their New England roots by sourcing styles that are brilliantly American. Sault has become one of my favorite stores and I’m so happy to have...