Bell Tower Funeral Home and Crematory — Local services in Post Falls

Horrible experience! We recently buried my father-in-law and used this company for the funeral and we were very unhappy. They were extremely unorganized, even with all of the meetings to plan everything. They were supposed to have refreshments there after the funeral and they had nothing set out so My brother-in-law ran to Walmart to get a few things and by the time he got back they were already rushing everyone out of the area And closing the doors so that was a waste of time and money. Then the four boys were supposed to be able to place a flag over their dad‘s casket to honor his military service, but were instructed at the last second at the gravesite It was not allowed….Even though this was In the plan that was created with the funeral home. We were told after the fact it could have gone inside his casket, but they couldn’t reopen the casket once we were at the burial site. Then there is no instruction given before my father-in-law’s body was driven to the burial site to turn on your hazard lights or how they were going to follow or any directions at all in fact!! Not to mention it would’ve made total sense to take 41 all the way to Poleline and cut over but instead, she turned down Mullen and went through town and roundabouts, and people were honking and cutting people off…. it was absolutely ridiculous! They also said they would clean off the headstone that was there with my mother-in-law‘s name already on it since they were being buried next to each other and they magically forgot or didn’t have time apparently after they already said they would take care of it so when we got there to bury him the headstone looked dirty and didn’t have the engraving on it yet. Lastly, very expensive flowers were sent to the funeral home from my husband‘s company and we were not even informed or given the flowers. How embarrassing that my husband had to go into work today and look like an idiot because his company felt like he didn’t care that they had went out of their way to send Flowers to the funeral home in my father-in-law‘s name to honor him and my husband. Absolutely so unprofessional it...

When we lost one of our grandchildren the people at Bell Tower did more than anyone could ever imagine. When I called to check about what was nessacery and what the cost would be they were like angles from heaven. They did everything we asked and more. They arranged to have our beautiful baby transfered front Sacred Heart in Spokane and took care of her cremation with the grace and care as if she were their very own. We would not have had the ability to greave and only have to take care of our daughter who was devastated by the loss of her daughter without all their support. Then when I asked how much the bill would be I was told there would be no charge. If ever I have felt the presence and guidance of God it was that day for he surely brought the most wonderful and caring people into our lives just when i doubted him the most. Thank you so much for your kindness it is a debt I will never be able to repay....

All went well until I picked up the certificates required. They put the wrong middle name for my wife/surviving daughter. They also didn’t supply us with a transport permit, which is required due to the fact she is being buried in another state, thankfully the cemetery she is being placed informed me of this. I was told it was an easy fix and should only take a few days. After a few days, I went in to pick these certificates up. They had the Burial Permit for me, but no corrected Death Certicate. Now, over three weeks later, and services in three days, we still have no corrected certificate. Not impressed.

Update: It’s now been five weeks, and still no corrected death certificate. Nor have I even received a phone call from them. Strongly encourage anyone to use a different...