Artists' Edge, Inc. — Local services in Poulsbo

Disappointing Service – I searched for years for two prints to match a third I acquired 20 years ago in Europe. I finally tracked down the other two, via a museum in Austria. I had them sent to me, and took them to be framed by Artists Edge Poulsbo. The charge was almost $600 for two rather small items, but I paid it anxious to see my 3-print set reunited. I was told they would be ready in two weeks. On the day they were supposed to be done, I got a voice mail message saying the machine they used to cut the matting “ate” the mat, and they would have to reorder it, delaying finish by another week. The next week I called to confirm delivery on the day promised (Thursday) and this was confirmed. I didn’t get there til Friday (I drove specially from Bainbridge Island to pick them up). The framing wasn’t done. Then when I got home, I found another voice mail message saying that they had damaged one of the prints, and would try to find a replacement. The other print would not be ready until the following day. Despite ruining this rare print, and missing delivery deadlines multiple times, I never got any apology or other expression of regret on their part. They seemed to regard it all as no big deal (maybe missed deadlines and ruined prints are a common thing at their business). I demanded a refund, which they gave me. I will now try to find another print, and start the process all over again. I will certainly never do business with...

I give this five stars because the sales associate was so helpful. I usually go to the Silverdale store where it appears mostly management works. They weren't open Sunday, 111724, so I meandered over to the Poulsbo store, which is open on Sundays (as of this review's writing). I needed help with some brushes and paint consultation and the woman working there was awesome, so helpful. She's a real asset to the store. I plan to travel to Poulsbo more often because the parking is better at this store, there is more space in the store and hopefully, the young lady who helped me yesterday (Sunday), will still be...

The staff are friendly are knowledgeable. The service was amazing. They treat each and every customers job with a dedicated interest. I went in the first time to see if they could fix the hanging hardware on a frame- the answer was sure and the job was completed with within minutes and looked great. Since then I have had glass replaced and 3 pieces framed. The prices are affordable and the finished products are excellent. Lots of frames to chose from. I would highly...