Ashley Store — Local services in Prairie du Chien

Great People Good sales team, poorest Quality I have seen, and setup and delivery Okay (Check all the Screws and bolts before they leave!), less than a month old and the cushions are looking like they are over a year old, low quality foam for the seat cushions, and the frabic twisted around them, the Fabric isnt covering the whole cushion, just the top, three sides and part of the bottom so they cant be turned, fiber fill for throw pillows gone flat, as well as the fiber fill in the bcak of the sofa, Only 2 people in this house, the love seat is looking good but never gets used, the only thing I can say about this furniture is it looked great in the showroom!!! Great if you want to just look at it, but for daily use look for something different, Cheap Product and not priced to match! (Update)..... They did replace the cushions and throw pillows for the couch, so I am updating my review, the delivery guys did good and the store did what they said, so I am upgrading the review from a 2 star to a 4 just because of the customer service, I am still not sure of the product, I think for the price paid for the furniture the quality could be higher, We got 2 Queen Beds, a Full Size Bed Dining room Table and 4 Chairs Sofa Loveseat and Chair, 2 end tables, coffee table and entertainment center, over a 2 week period. Like I said Great people, willing to do there best to help, and make it right! I wish the quality of the product were as high as the Standards of the owner/Manager and sales people, they...

I purchased a table online, then noticed a small nic on the table top. I took to contacting the online customer service about the issue only to have days and days of horrible customer service and issues. I reached out to the actual store and was met with a team of AMAZING associates who went to war for me to get a new table ordered. They went above and beyond and our of their scope to finally get me that dang table. It shouldn't have been that way but having real people who care and understand and take so much of thier valuable time to find a solution while being kind to me was so refreshing. These days most people don't seem to care, ashley furniture in prairie du chien cares! Go in store only for your furniture needs! I'll never order online again. Thank you Ashley furniture for...

I ordered a couch from Ashley and was sent one that had the chase lounge on the wrong side from what I ordered. I called the store and my only options were to return it (I live 5 hours away-was trying to support local from where I grew up) and re order the correct one with a 3 month wait or take the one off the floor. I already spent $$ on a Uhaul to get it down to where I live. The manager told me the staff said I purchased the one I was given on my second trip to the store when I was with both my parents. I was only in the store ONCE, with just my mom so it was disheartening to hear another story. The best they could do for me was “send me a gift card to the cannery.” Never again will I purchase anything...