Quality Maytag — Local services in Prescott

Christmas Eve...our rather antiquated Maytag refrigerator stopped chilling for refrigerator or freezer. We had previously attempted a fix...but this 20 year old unit finally stopped doing it's job. Through Christmas day we managed to feed the family while scrambling with coolers to rescue what we could from the freezer and refrigerator. On the 26th we went to the typical big box stores with no luck with our current and increasingly urgent issue. We went to Quality Maytag convicted that we could find the refrigerator that meet our needs. The issue of course was the timing. We found what we were looking for, but because Christmas was on Tuesday, delivery might have to wait to next Monday, 5 days away. Dealing with a local dealer though left us with the possibility of an earlier delivery. We ordered the refrigerator, with the hope and belief that it might be possible to have the refrigerator delivered earlier. 2 hours later we got the phone call assuring us that we could receive the refrigerator THE NEXT DAY! And so we did!!! With the burden of a 17% grade on our road, and doors 2" smaller than the refrigerator, the wonderful installers managed to install the refrigerator within 24 hrs of our order. They saved us a LOT of money on spoiled food, and earned a customer for life. It pays to shop local...they listen...and have the freedom to respond! Thank you...

Purchased a Maytag dishwasher to replace European Asko (European sized) dishwasher. New dishwasher was a little to large and did not fit in opening, but it was installed anyway.The Maytag never should have been installed in the first place had the installer measured before removing the old Asko. Installer convinced me that the new Maytag was OK sticking out 'a little bit'. The Maytag stuck out so far that my wife kept bruising her hip when she walked by. I complained to Quality Maytag which then ordered a Bosch (European size) dishwasher which at the big box stores was $100 less expensive. They charged me the same price as the removed Maytag dishwasher plus $170 at time of delivery for freight. I also lost the $100 installation rebate. Hence, at the end the new Bosch cost me $370 more than if I had purchased it a big box store. When I told the Quality Maytag sales person we were replacing a 16 year old Asko (European size), they should have been alerted. After all what do I know about dishwashers. We have purchased many products at Quality Maytag starting 16 years ago but they have seen the last of me as a customer. Our sixteen year old top of the line Maytag washer and dryer are a the end of their useful life. I will not be going to Quality Maytag for...

I seldom give 1 star reviews. Seldom are 1 star reviews deserved. This review is deserved. I purchased a gas stove, refrigerator, and a washer/dryer from Quality Maytag. The stove overheated and buckled the frame.The control panel started to melt and bow. The service tech came out multiple times over a four month period. Finally they figured out that the stove was set up for propane instead of natural gas. The stove was replaced. We were without a working stove for the entire time. Now less than 18 months after purchase, the dryer quits working. After talking with the store, they thought that the control board needed replaced. They set me up for service 2 weeks later. The day we were to receive service I got a call from the tech saying I needed to call Maytag directly. I called the store to find the dryer was already out of service. They have stickers on the washer and dryer that boldly state "10 year warranty". Come to find out that warranty is only for 1 part and that isn't the control board! Quality Maytag does not stand behind their products, apparently neither does Maytag corp. What ever happened to the good old...