Baskin-Robbins — Restaurant in Prescott

This was our 3rd time at this store and I have to say the service gets worse each time and they are always out of stuff. The manager is never around to help thier team. There is never anyone to cash out the customers expect for the one person trying to serve the ice cream. The managers look like they don't even care about what is going on. Never a smile or how can they help the team. So if the leadership doesn't care how is thier team suppose to care. We where so excited about them coming here ans now we will just go back to our old places. I hread several people in line say the same thing. I am sure this isn't how you invisoned you...

Rolled up to the drive-through tonight at 9:30 PM to grab some ice cream for the family and my neighbor. Google says that they close at 10 PM. The open sign was still on when we got there. We sat at the window for a few minutes and nobody came. Then all of the sudden I saw an employee peek around the corner at us, and then go back into hiding. Yes, they wanted to close early, I understand. But the right thing to do would have been to at least come to the window and tell us that you are closing early rather than making a sit there and wait for...

Loved the service and the ice cream was awesome.

I had my heart set on a quart of chocolate but the quart of mint chocolate chip I got instead was amazingly good.

Their ice cream is always excellent.

I thought the staff were helpful and friendly.

And they were not pests, either. They kept busy and still took care of their customers.

And did NOT badger anyone to hurry up and leave so they could free up a table or harp on them or hound them relentlessly.

In short? Perfect customer service. Helpful without being intrusive....