Cato Fashions — Local services in Prince Frederick

This location is in desperate need of new management! I say that because customer service is nonexistent. Multiple customers came in while I was in the store and not once did anyone bother to come out from the back to greet anyone or offer any assistance. There is a very loud bell that goes off every time the door opens, so they knew customers were coming in and out. If someone wanted to try on clothes or actually buy something, they had to get their attention in the back room to get help. Honestly, someone could have stuffed their bag full of clothes and walked out and they probably wouldn't have know it happened. One lady came to the counter and got one of the employees to come help her. In the middle of the transaction the other employee came out from the back room and interrupted her to show her something on her phone! The employee paused what she was doing to look at the phone, then laugh and talked about whatever it was instead of finishing up with the customer first. As someone who has worked in retail management, this is unacceptable. This store has a lot of potential if they actually cared and knew what customer...

I really struggled with writing this but, I feel this had to be done. I was treated so horribly disrespected at the location in Calvert County on 7/17. The cashier was so rude and disrespectful and I just couldn’t believe this was happening. We have to do better, no reason why someone should be so disrespectful and rude to customers. I really love Cato Fashions, but not enough to patronize an establishment that doesn’t care about how they’re employees treat...

Sales associate was ringing up my purchase. Another associate asked her to sign something, never said excuse me never asked if I would mind the interruption. Not to mention the fact that said associate continued to do what she was doing so it obviously was not something that could not have waited until my transition had...